IT Design Desk Engineer

Role Overview

We are seeking a skilled and detail-oriented Design Desk Engineer to join our team  IT Design Desk Engineer plays a critical role in bridging sales, engineering, and service delivery by developing accurate, scalable, and standards-aligned technical designs and proposals. This role supports pre-sales engagements, scopes new projects, assists in technology planning, and ensures that services quoted align with company best practices, vendor standards, and partner needs.

They serve as a technical consultant who translates partner business requirements into actionable, cost-effective solutions while adhering to established frameworks, compliance requirements, and internal capabilities. The ideal candidate will have a background in IT infrastructure and process design, with a focus on creating and optimizing solutions for a wide range of clients involving collaboration to meet specific needs including cloud services, network management, security solutions, and more.

• Collaborate with PSMs, TAM’s and Pro Serv to design infrastructure and technology solutions that meet partner objectives.
• Create and maintain design packages, Scopes of Work (SOW), and Bill of Materials (BOM) for projects and upgrades.
• Standardize recurring project types (onboarding, server replacements, firewall upgrades, etc.) with templates and automation.
• Interface with vendors and distributors to ensure solutions are cost-effective, compatible, and technically sound.
• Validate compatibility of proposed designs with partner environments (licensing, networking, hardware lifecycle, etc.).
• Assist in documenting and improving internal design standards and solution frameworks.
• Support escalations related to design assumptions, change requests, and vendor issues.
• Participate in post-mortem reviews to continuously improve templates, Standard Operating Procedures (SOPs), and design governance.
• Maintain current technical expertise by earning two pre-approved technical certifications annually, ensuring continued proficiency with evolving technologies and industry best practices.
• Perform other duties as assigned or otherwise identified.

• Review incoming requests for design support and scope new projects.
• Build or update design packages and proposals using standardized templates.
• Validate lifecycle items with TAMs (e.g., server refresh, OS upgrades, licensing alignment).
• Collaborate with Pro Serv on technical feasibility and implementation readiness.
• Respond to escalations regarding design assumptions or scope creep.
• Update IT Glue/Connect Wise and other documentation with revised standards or vendor insights.
• Provide feedback to leadership on patterns, risks, and opportunities for stack improvement.

• Design Assumption Escalations - Revalidate scope, reassess options, adjust design, and coordinate with Pro Serv for change orders.
• Scope Creep/Change Requests - Determine scope boundaries, redesign as needed, and work with PSMs to re-quote.
• Vendor or Platform Escalations - Act as liaison with vendor support, recommend design adjustments/workarounds, update internal limitations.
• Recurring Implementation Misalignment - Participate in retrospectives, revise templates, and flag systemic process breakdowns.

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field preferred.
• Equivalent experience in solution design, architecture, or pre-sales engineering will be considered.

• 5+ years of IT experience in MSP, systems integrator, or IT consulting environment.
• Strong background in infrastructure, cloud, networking, and security solution design.
• Proven experience scoping and pricing IT projects (hardware, software, services).
• Familiarity with MSP stack tools (e.g., Connect Wise CPQ, IT Glue, Lifecycle Insights) preferred.
• Experience working cross-functionally with service delivery teams and account managers.

• Proficiency in Microsoft 365, Azure, and hybrid cloud environments.
• Strong understanding of networking, firewalls, VPNs, and security solutions.
• Knowledge of backup, disaster recovery, and business continuity planning.
• Ability to design workstation/server refreshes, cloud migrations, and compliance-driven solutions (CMMC, NIST, HIPAA).
• Comfort with licensing, vendor programs, and technology procurement.

• Ability to translate technical solutions into business value for non-technical stakeholders.
• Strong financial acumen: project costing, margin analysis, ROI presentation.
• Skilled in producing clear statements of work (SOWs) and proposals.
• Excellent collaboration skills with PSMs, TAMs, and Pro Serv Team.

• Microsoft Certified:
  Azure Solutions Architect Expert or AZ-305.
• CompTIA Security+, Network+, or equivalent security/networking certifications.
• VMware VCP, Cisco CCNA/CCNP, or Sophos certifications.
• ITIL 4 Foundation for process alignment.