Executive Director, Digital Platform Products

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The Executive Director, Shared Platform Products owns the product strategy, roadmap, and adoption of the enterprise’s shared digital platforms that power multiple channels, journeys, and business domains.

This role ensures that foundational capabilities—such as identity, profile, content, search, messaging, chat, notifications, configuration, workflow, and experimentation
—are delivered as reusable, scalable, API‑first products
, not one‑off project solutions.

The ED is accountable for product‑market fit internally
, driving adoption, standardization, and measurable business outcomes across Digital Experience, AI, Integrations, and Operations.

• Identity & Access Platform (AuthN/AuthZ, consent, preferences)
• Member / User Profile Platform
• Content & Knowledge Platform
• Search & Discovery Platform
• Messaging, Chat & Notifications Platform
• Conversational Platform (shared flows for chat, IVR, bots)
• Workflow & Orchestration Platform
• Configuration & Feature Management Platform
• Experimentation, Personalization & A/B Platform
• Developer Platform (SDKs, APIs, self‑service tooling)

• Define the platform product vision and multi‑year roadmap aligned to enterprise digital and AI strategy.
• Clearly articulate what is a shared platform vs. domain‑specific capability.
• Establish platform positioning as build once, consume everywhere.
• Balance innovation with stability and backward compatibility.

• Own end‑to‑end product accountability for shared platforms: product discovery and requirements, roadmap prioritization, API and capability definition, adoption and lifecycle management.
• Partner with engineering teams to deliver scalable, secure, reliable platform capabilities.
• Ensure platforms are consumer‑grade for internal teams (excellent DX).

• Drive enterprise adoption of shared platforms across channels (web, mobile, chat, IVR, internal tools).
• Reduce duplication by deprecating overlapping or bespoke solutions.
• Define and track platform success metrics: adoption and reuse rate, time‑to‑market reduction, cost avoidance and savings, experience consistency improvements.
• Actively manage platform migrations and decommissioning.

• Ensure all shared platforms are API‑first and contract‑driven, event‑enabled where appropriate, secure, scalable, and extensible.
• Partner with Architecture to align with reference architectures and standards.
• Enable seamless integration with AI, agentic workflows, and external partners.

• Serve as the product authority for shared platforms in enterprise planning and funding discussions.
• Partner closely with Digital Experience, Digital Platform Engineering, Architecture, AI, SRE & Security.
• Establish lightweight governance for platform intake, prioritization, and roadmap alignment.

• Build and lead a strong platform product management organization.
• Coach PMs on platform thinking vs. feature delivery.
• Establish best practices for platform road‑mapping, internal customer engagement, API and capability documentation, platform lifecycle management.

• 12+ years in product management, platforms, or digital engineering, with 5+ years in senior leadership roles.
• Proven experience owning shared platforms used by multiple teams or business units.
• Strong understanding of platform‑as‑a‑product principles, APIs, SDKs, and developer experience, distributed systems and cloud‑native architectures.
• Ability to influence without direct authority across large organizations.
• Strong executive communication and storytelling…