End Point Support Analyst

Job Summary

UC Davis Health (UCDH) Information Technology (IT) accomplishes planning and implementation activities to service the Health System’s needs for teaching, clinical high-quality patient care, and research. The End Point Support team is responsible for the deployment, maintenance, lifecycle management, troubleshooting, and support of client devices (Desktops, Laptops, Virtual Desktop Infrastructure, Mobile Devices, Printers, Multi-Function Devices, Scanners, Carts, etc.) and their connectivity to the network, the applications, and the databases as well as locally installed business productivity applications.

The department provides technical leadership and support for the cost-effective use of computers, software, and networking including installation, training, and problem resolution.

Under general direction from the End Point Support Supervisor, the incumbent will primarily support the UCDH Sacramento Campus end-point environment. The incumbent will apply skills as a seasoned, experienced business/technical support professional with a full understanding of industry practices and unit/department policies and procedures, computing policies and business needs to provide technical solutions to a wide range of issues. They will demonstrate effective judgment in selecting methods and techniques for delivering solutions.

The incumbent will evaluate and test new technologies, including performing simple to moderate cost/benefit analyses.

3/13/2026 by 11:59pm

• Required to hold a valid California driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program
• High School Diploma or equivalent work experience/training
• Must have advanced experience supporting Windows and Macintosh clients and associated peripherals in an enterprise environment.
• Must have advanced experience supporting hardware, software, and desktop applications as it relates to desktops, laptops, mobile devices, printers, multi-function devices, scanners, etc.
• Extensive experience installing, maintaining, and troubleshooting different versions of client application software.
• Extensive experience in the use and knowledge of networking protocols such as DHCP, TCP/IP, etc.
• Must have experience in remote support of clients through the use of enterprise-level remote access tools
• Experience creating technical documentation to document processes and workflows
• Experience with enterprise-level mobile device management (MDM) software.
• Must have experience in project management processes
• Experience conducting hardware and software tests, analyzing test results, and producing reports of conclusions and recommendations.
• Experience in the support of enterprise-level Anti-virus, Malware/Spam remediation software, and OS-level firewall technologies
• Experience supporting Active Directory services and processes in a multi-server, heterogeneous environment
• Experience with client encryption and virus protection products
• Demonstrate ability to construct and execute test plans for hardware and software.
• Strong analytical and problem-solving skills.
• Must read, write, and speak English fluently and communicate with "non-technical" personnel in a professional manner.
• Strong oral and written communication skills.

• Bachelor’s degree in a related IT area.
• Experience supporting Windows 10, Office 365, and Adobe products in an enterprise environment.
• Experience with enterprise client management applications such as Work Space 1 or Altiris.
• Experience with client inventory and patch management systems.
• IT Health Care experience and knowledge of HIPAA regulations and Healthcare-specific policies and procedures.
• Ability to work effectively with a diverse staff and to display a courteous and professional attitude at all times.
• Are in process of taking or have completed the UC Customer Service Certificate Series.
• Ability to independently organize, determine work priorities and work efficiently in a hectic environment with…