IT Field Support Specialist

Job Description And Duties

Individuals who are eligible for a Training and Development assignment may also be considered for this position. This advertisement is for an Information Technology Specialist I position. Located at California State Prison, Sacramento (CSP-SAC), in the city of Represa, Sacramento County. Please indicate the position number on your application:

-023. This position requires local in-person duties to be performed. The successful candidate must reside in California upon appointment. Do you want to apply your IT technical skills experience to make a difference in a correctional institutional setting? Are you an enthusiastic and motivated individual looking for a fast-paced, challenging, and rewarding position in a team-oriented environment? The California Department of Corrections and Rehabilitations is seeking a conscientious applicant who can improve collaboration and execute IT service delivery to various programs that supports CDCR mission.

California State Prison, Sacramento (CSP-SAC) is located in the city of Represa in Sacramento County. The mission of CSP-SAC is to serve the public by safely and humanely housing maximum and high-security offenders, as well as those requiring specialized mental health programming and high risk medical concerns. CSP-SAC provides rehabilitative opportunities through educational programming, vocational training, self‑help programs and mental health treatment as part of its commitment to public safety and rehabilitation.

Under the direction of the Information Technology Supervisor II, the Information Technology Specialist I (ITS I) is a member of a multi‑disciplinary team consisting of technical support analysts. The position performs independently, with minimum supervision, and is responsible for advanced personal computer (PC) support and network connectivity. The position leads technical staff that provides first‑line support for PC workstation installation, problem diagnostics and resolution, training and customer support.

Responsibilities extend to providing support for planning, acquiring, researching and evaluating new technology and products to be used within the current technical environment. The position establishes and maintains constructive professional relationships with the bureau’s PC customers and effectively communicates technical information to both technical and non‑technical customers.

• Possess strong writing, analytical, and research skills with the ability to compose accurate, concise, and detailed written determinations and proposed decisions;
• Ability to learn advanced troubleshooting of technology issues;
• Possess the ability to communicate professionally and effectively, both verbally and in writing, including the ability to negotiate credibly and persuasively, with a variety of stakeholders;
• Demonstrate ability to handle multiple priorities simultaneously and effectively;
• Exercise good judgement, work well under pressure, and meet deadlines;
• Demonstrate strong organizational and time‑management skills in a fast‑paced environment;
• Possess excellent interpersonal skills to deal effectively with difficult, sensitive, and confidential matters;
• Willingness to promote an inclusive workplace that empowers employees from a variety of backgrounds, perspectives, and personal experiences.

Minimum requirements can be found in the Class Specification.

To be considered for this position, a Statement of Qualifications (SOQ) must be submitted in addition to the standard state application. The SOQ must be no longer than two pages, utilize Arial 12‑point font, with 1‑inch margins, and include your name and page number. Answers to the following questions are required:

• What skills do you believe are most critical to be successful in this position? Please describe your experience in using those skills.
• How has your education, training, and experience prepared you for providing hardware and software support, including mobile computing devices, in a corporate environment?
• How would you communicate new technology…