IT Systems Support Specialist; Field Services

Position: IT Systems Support Specialist (Field Services)
Seeking an ITSSS whose primary duties will be to assist with the on-site MIS support at a customer location. This assignment will primarily be with a team that focuses on one customer's IT needs, while maintaining standards defined by the Department of Technology. This assignment will also help with needs on other customer sites as needed.

This role will require:

Strong customer service skills

Knowledge of Active Directory or other identity management system

Attention to detail

Ability to work with rapidly changing priorities

Experience with troubleshooting Windows systems

Good verbal and writing skills for customer interaction and documentation

Second-level Service Desk support tickets (85% remote and 15% desk-side), resolve hardware and software issues and assist customers remotely with DUO, Net Motion, and network resource connectivity.

Deployment of MECM GUI and Headless images, and software deployments both manual and as MECM task sequence software packages.

Update both hardware and software assignments in Manifest.

Assist users in operating systems, application programs, utilities, and hardware operations. Image, install and move IT-related equipment.

Required Skills :
Desktop Support,Technical Support
Additional Skills : Customer Support,Specialist,Desktop Support