Senior IT Planning Analyst

Pyramid is a leading Information Technology Consulting services company headquartered in metropolitan Atlanta, GA with prime emphasis on the following service offerings:

• Staff Augmentation
• Lifecycle IT solutions
• Application Development & Support
• Outsourced Testing
• Mobile Development and Test Automation

Job Title:
Senior IT Planning Analyst

Duration: 2 Years Long Term Contract

Work location can be in one of the Client locations in San Ramon, San Francisco, Sacramento, or Santa Rosa.

• Work with Leaders of IT Operations, LOB and Project Management to develop and enhance the Service Introduction process driving improvements to achieve excellent operations day‑one.
• Mentorship of Service Introduction staff - acting as a point of escalation for the Service Introduction Analysts.
• Act as a culture change agent continuously elevating and improving project delivery and operations processes to achieve excellent operations day‑one.
• Foster the use and continuous improvement of Information Technology Methodology deliverables and processes.
• Create accountability for all aspects of service introduction and operational readiness to ensure the needs of IT Operations are represented and delivered.
• Provide guidance to project managers to educate, assist, and ensure that service introduction deliverables are achieved and the transition from project to operations is successful.
• Collaborate with Project Managers and Operations to understand the issues that challenge the introduction of new services and work to improve or eliminate them.
• Lead cross functional teams and achieve goals. Ensures project control systems are in place and assembles information for decision makers.
• Monitor and publish project‑related risk and mitigation for operational readiness.
• Metrics:
  Create, monitor and assess service introduction awareness and competencies. Ensure projects are initiated and staffed for successful service introduction based on the size and complexity of the project.
• Engage and involve operations at appropriate stages to inform and plan support. Document Support Models that detail how services are supported; manage and improve Service and Operational Level Agreements.
• Work closely with projects to plan project driven operations & maintenance costs into the annual budget planning process. Ensure adherence to and continuous improvement of the New Service Introduction Plan.
• Apply governance processes relative to the size and complexity of the project. Ensure projects are using the approved methodologies and deliverables.
• Identify process and deliverable gaps, plan and execute remediation. Communicate with Senior Stakeholders concerning project operational readiness, accurately depict risk, and propose mitigation.
• Develop, analyze, perform, and coordinate the metrics and communication of KPIs.
• Perform analysis of project, operations, and Service Introduction staffing data to identify trends and recommendations to leadership.

• Desired: 6 years general business experience BA/BS in a related discipline and/or equivalent work experience
• Experience in leading diverse teams to achieve goals.
• Ability to prepare complex reports through gathering, analyzing and summarizing data and information; prepare presentation materials for management reports.
• Effective written and oral communication skills.
• Ability to conduct productive meetings.
• Strong understanding of IT Operations and IT Project Management business processes.
• Advanced skills in Microsoft Office PowerPoint, Excel, Word and Visio.
• Solid knowledge of Microsoft Project, Client PPMC, and Primavera.
• Previous experience in IT Project Management Methodologies.
• Desired:
  Project Management Professional (PMP).

All your information will be kept confidential according to EEO guidelines.