Implementation Analyst

Overview

TKC Holdings, Inc.—comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid market respected leader in the corrections and hospitality industries for more than 40 years. With thousands of team members across the country, we continue a tradition of innovation, integrity, and success. TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member.

We are proud to be a military and veteran-friendly employer.

Implementation Analysts learn Keefe proprietary software applications and work with a range of different teams and project managers to implement, deploy, and train customers on a combination of cloud and hosted legacy applications. The success of the deployments is accomplished by managing the project tasks throughout the entire project life cycle. During the course of assigned projects, Implementation analysts configure applications, validate custom client setups, provide remote training, work with external vendor integrations, and travel onsite to customer locations.

The Implementation Analyst position involves extensive customer interaction and execution of deliverable tasks, following information gathering, analysis, and mapping of the client’s workflow and processes.

Location:

Hybrid in Sacramento, CA. Bonus:
After first year, $1500 per quarter if metrics are met to be paid out at the end of the year.

• Execute and deploy customer project work plans and transition plans.
• Hands on configuration of various software/technologies/services/interfaces on Keefe Group hardware for delivery and deployment at customer sites.
• Execute hardware, software, and new technology upgrades and maintenance of Keefe Group systems deployed to customer sites and regional distribution centers.
• Prioritize and manage multiple complex projects within time, technical, and resource constraints.
• Develop training session plans to enrich the knowledge and understanding of the Keefe Group proprietary software and technologies for specific end‑user audiences.
• Execute varying levels of training for Keefe Group customers nationwide on the use of Keefe Group system products.
• Execute training for Keefe Group operations staff when new technologies and/or upgrades are introduced.
• Configure and execute systems integration projects based on varying customer needs from initiation to completion.
• Document all service, training, configuration, and upgrade activities.
• Provide escalation help to the support team concerning customer project deployments involving new and existing software/hardware technologies.
• Provide advanced problem solving, troubleshooting, and system consultation as needed to customers.
• Provide recommended accounting guidelines within the Keefe Group proprietary financial software and assist in customer financial reconciliation/balancing.
• Provide solutions and input on project problems and challenges.
• Direct the work of onsite vendors relating to the installation of Keefe Group hardware.

• Six to twelve months minimum experience as a Keefe Group IT Support Analyst; or an Associate’s degree (A.A.) or equivalent from a two‑year college or technical school; and three+ years related experience and/or training; or equivalent combination of education and experience.
• Pro‑active self‑starter who can work well with people at all levels both inside and outside of the Keefe Group Organization and the correctional facility in a professional manner.
• Ability to work in a correctional environment.
• Strong oral and written communication skills supporting a required ability to articulate clear ideas and strategies.
• Excellent presentation skills and comfort in leading groups.
• Strong analytical, problem‑solving/troubleshooting, and project management skills.
• Knowledge of IBM DB2 database software and various versions of Windows Server Operating Systems preferred.
• Computer literacy including advanced capabilities in tools such as Microsoft Word, Excel, Visio, Pivot Tables, and other web‑based applications.
• Ability to travel on business as required.
• Valid driver’s license.

Keefe offers comprehensive benefits to all regular‑full time employees:
Medical with prescription coverage;
Benefit Credit received when enrolled in a TKC medical plan to help offset your benefit costs;
Benefit Credit of $750 annually, divided evenly among your paychecks throughout the Plan Year;
Dental;
Vision;
Basic Life and Basic Accidental Death and Dismemberment Insurance;
Short Term Disability;
Long Term Disability. Voluntary benefits may be selected to create the right package for you. Employees are eligible for Paid Time Off, Company Match for the 401(k) Retirement Savings Plan, Weekly Pay, and Daily Pay that provides immediate access to earned wages.