Desktop Support Specialist II

Desktop Support Specialist II

Location: Sacramento, CA (Hybrid)
Salary: $28.00 - $31.00 per hour

The Desktop Support Specialist II provides technical support for desktop computers, software, and peripheral equipment while ensuring seamless connectivity across enterprise systems. This role works closely with staff, vendors, Help Desk, and Network Operations teams to troubleshoot issues, maintain system performance, and support end users in a healthcare environment.

• Install, configure, and support desktop computers, software, and peripheral devices.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Collaborate with Help Desk, Network Operations, and vendors to resolve technical problems.
• Support Windows 11, Microsoft 365, desktop virtualization, and client-server environments.
• Perform system upgrades, maintenance, and equipment replacements.
• Train staff on hardware and software use.
• Assist with hardware/software procurement and inventory management.
• Maintain technical documentation and support LAN/WAN infrastructure as needed.
• Perform other duties and special projects as assigned.

• High School Diploma or equivalent required.
• Minimum 2 years of desktop support experience.
• Experience supporting Windows 11, Microsoft Office 365, and desktop virtualization.
• Strong troubleshooting, customer service, and communication skills.
• MCSE, CompTIA A+, Network+, or similar certification preferred.
• Healthcare/HMO experience preferred.

Western Health Advantage values and supports the unique talents and strengths that each employee brings to our organization. Collaborating with the best and brightest creates a dynamic and fulfilling work experience while enabling us to deliver exceptional service to our members.

Western Health Advantage is committed to providing equal employment opportunities to employees and applicants based on merit and without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, physical or mental disability, medical condition, genetic information, marital status, ancestry, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.