IT Systems Support Specialist - RTH
Listed on 2026-06-25
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IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
job summary:
Our client is looking for a IT Systems Support Specialist for a year long contract opportunity located in Sacramento, CA. This role is 100% onsite with high chance of extensions.
location:Sacramento, California
job type:
Contract
salary: $30 - 33 per hour
work hours: 8am to 5pm
education:
No Degree Required
responsibilities:
Position Overview We are seeking an IT Systems Support Specialist whose primary responsibility will be to provide comprehensive, on-site Field Service and desktop support for a centralized enterprise team. This role supports multiple internal corporate and operational business units, ensuring all technical troubleshooting and deployments maintain the strict standards defined by the enterprise IT organization.
- Work Arrangement: On-site / Field Services
- Tier Level: Second-Level (Tier
2) Service Desk & Field Support
- Technical Troubleshooting: Resolve complex hardware and software issues, providing Tier 2 support via automated service desk tickets, hands-on intervention, and remote assistance tools.
- Network & Access Support: Assist users remotely with multi-factor authentication (MFA/DUO), VPN connectivity (Net Motion), and general network resource access.
- System Deployment: Deploy operating system images using MECM (SCCM) via both GUI and Headless configurations. Package and push software updates manually or through MECM task sequences.
- Asset Management: Meticulously track, document, and update both hardware and software asset assignments within the internal enterprise inventory management system.
- Hardware & Operations Support: Image, install, configure, and relocate IT-related workstations and equipment. Assist end-users with navigating operating systems, core applications, and hardware peripherals (including specialty equipment like label/receipt printers and barcode scanners).
- Browser Configuration: Maintain a solid working understanding of enterprise browser configurations (specifically Microsoft Edge) utilized as the primary platform for internal web applications.
- Documentation & Compliance: Create clear technical documentation for issue resolution and maintain strict adherence to organizational IT standards.
- Technical Proficiency: Proven experience troubleshooting Windows operating systems and managing user access within Active Directory or similar identity management systems.
- Agility & Soft Skills: Strong customer service, verbal, and written communication skills with a demonstrated ability to manage rapidly changing priorities in a fast-paced environment.
- Attention to Detail: Excellent organizational skills to ensure asset tracking, task sequences, and system documentation are executed with a high degree of accuracy.
Position Overview
We are seeking an IT Systems Support Specialist whose primary responsibility will be to provide comprehensive, on-site Field Service and desktop support for a centralized enterprise team. This role supports multiple internal corporate and operational business units, ensuring all technical troubleshooting and deployments maintain the strict standards defined by the enterprise IT organization.
Work Arrangement:
On-site / Field Services
Tier Level: Second-Level (Tier
2) Service Desk & Field Support
Core Responsibilities
Technical Troubleshooting:
Resolve complex hardware and software issues, providing Tier 2 support via automated service desk tickets, hands-on intervention, and remote assistance tools.
Network & Access Support:
Assist users remotely with multi-factor authentication (MFA/DUO), VPN connectivity (Net Motion), and general network resource access.
System Deployment:
Deploy operating system images using MECM (SCCM) via both GUI and Headless configurations. Package and push software updates manually or through MECM task sequences.
Asset Management:
Meticulously track, document, and update both hardware and software asset assignments within the internal enterprise inventory management system.
Hardware & Operations Support:
Image, install, configure, and relocate IT-related workstations and equipment. Assist end-users with navigating operating systems, core applications, and hardware peripherals (including specialty equipment like label/receipt printers and barcode scanners).
Browser Configuration:
Maintain a solid working understanding of enterprise browser configurations (specifically Microsoft Edge) utilized as the primary platform for internal web applications.
Documentation & Compliance:
Create clear technical documentation for issue resolution and maintain strict adherence to organizational IT standards.
Required Skills & Experience
Technical Proficiency:
Proven experience troubleshooting Windows operating systems and managing user access within Active Directory or similar identity management systems.
Agility &
Soft Skills:
Strong customer service, verbal, and written communication skills with a demonstrated ability to manage rapidly changing priorities in a fast-paced environment.
Attention to…
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