IT Tech

Master Care, Inc. is a Managed Services Organization (MSO) created exclusively to bridge medical and non-medical services under California’s new CalAIM program. Enhanced Care Management, Housing Navigation, and Nursing Facility Transition are just a few services we provide.

This position requires a dedicated, versatile, technically skilled business professional. Must be extremely trustworthy and respectful of the boundaries of confidentiality. This position impacts IT infrastructure, data analytics, quality, compliance, onboarding, ongoing IT support, and process improvement across the organization. It requires excellent communication skills, knowledge of both software and hardware best practices, proficiency in Microsoft 365, strong attention to detail, ability to manage a ticketing platform, understanding and participation in project management initiatives, the ability to multitask in a fast-paced environment, and an upbeat, positive, “can-do” demeanor requisite of an effective support professional.

Technical/computer proficiency and the ability to learn new programs, either web-based or otherwise, are required.

• Manage, track, distribute, and retrieve all hardware for new hires, terminations, and upgrades/maintenance.
• Provide support for special projects.
• Ad Hoc Reporting and Analysis
  • Onboarding, ongoing, and termination IT support: laptop setup, passwords/accounts set up/maintenance, laptop shut-down, passwords/accounts shut-down.
  • Ongoing IT support: chat, phone availability.
  • Troubleshooting and correcting issues.
  • Vulnerability testing.
  • Website maintenance.
  • Maintain a professional, safe and clean work environment.
  • Maintain a positive, respectful and helpful attitude.
  • Data & reporting projects as needed.
  • Professional demeanor.
  • Excellent organizational skills.
  • Team player.
  • Excellent oral and written communication skills.
  • Exceedingly detail-oriented.
  • Proficient with technology, database management, CRM, and other Office Products.
  • Punctual, organized, efficient.
  • IT proficiency.
  • Ability to communicate professionally.
  • Able to work scheduled hours both remotely and in-office.
  • Perform physical aspects of this position including:
    • Sit and stand for long periods.
    • Bend and reach.
    • Speak on the telephone.
    • Some travel may be required.
• Preparation, distribution, tracking, and maintenance of all laptops and peripheral devices.
• Set up and manage Ring Central accounts; reset passwords and manage access as required.
• Set up and manage Office 365 accounts; reset passwords and manage access as required.
• Manage annual PEN testing for vulnerabilities and report on vulnerabilities.
• Manage frequent phishing tests and SPAM email monitoring, report on vulnerabilities.
• Develop expertise with Care Book; work with development team for ticket resolution, feature development, and overall support for enterprise team members.
• Audit and maintain software licenses with an eye towards waste, redundancy, etc.
• Audit  website and manage monthly updates.

• Excellent computer skills.
• Problem-solving: routine interpretation of problems and determination of best resolution, requiring critical thinking and sometimes seeking additional information.
• Patience: work closely with team members, especially when remote, to understand problems and find solutions.
• Communication: exceptional skills to ensure everyone understands the problem and potential solutions; ability to listen, re-state situation, and guide step-by-step.
• Proficient in software installation processes.
• Ability to maintain orderly records and documentation and promptly complete paperwork as assigned.
• Understand version control process.
• Keen eye for detail.
• Good accuracy skills.
• Strong analytical background.
• Strong written and verbal communication skills.

• Starting pay: $22–24 per hour
• Medical, Dental, Vision, Life, 401k, and PTO.
• All business mileage and expenses reimbursed.