Field Services Analyst

Field Service Analyst

Location:

Sacramento, CA (Onsite)

Duration: 6 Months

The Field Services analyst provides hardware (desktop, laptop, tablet), software and printer support to users while maintaining a high level of customer satisfaction. Performs field support activities with direction from Supervising Analyst or IT Analyst level personnel, which may include:

• Installation, configuration, and troubleshooting of desktop operating systems and application software. Examples include, Windows 10 Windows 11, MS Office 365, anti-virus, and encryption software.
• Active directory account administration
• Participate in projects for testing, hardware rollouts, adds, moves, and upgrades, as needed.
• General IT technical support, troubleshooting, and documentation for customers and internal IT staff
• Receive, inventory and install new equipment, process surplus IT equipment leaving the environment, or relocate equipment.
• Perform user and system requirements gathering and analysis
• Determine requirements, design and build for customer use hardware
• Determine proper installation parameters for software and hardware
• Analyze, detect, identify and correct technical problems and deficiencies
• Properly escalate issues and follow through to successful resolution
• Monitor system performance.

Candidate should have:

• Excellent customer service skills and professional conduct
• Knowledge of personal computers and peripheral devices
• Ability to apply logic in analyzing technology solutions
• Strong organizational and communication skills
• Ability to perform effectively both independently and as a team member
• Working knowledge of the Microsoft Office Suite and Windows operating system
• Understanding of system imaging utilities such as SCCM/MECM OSD

Regards,

Sangeetha

West Advanced Technologies, Inc.

Serving government agencies for 22 Years