Endpoint Support Technician

Role:
Endpoint Support Technician
Location:
Sacramento, CA (On-site)
Duration: 6 months

Overview: We're looking for a skilled and service-oriented IT professional to join our Platform Services team as an Endpoint Support Technician. You'll deliver hands-on technical support across hardware, software, and Audio/Visual systems including high-visibility support for executive and board-level stakeholders.

Key Responsibilities:

• Install, maintain, diagnose, and prepare computer hardware, printers, plotters, and peripheral equipment in a networked Microsoft environment
• Provide White Glove technical support to senior leadership and C-Suite staff
• Set up and troubleshoot Audio/Visual systems for Board and Committee meetings (evening shifts, starting 5 PM may run to midnight)
• Support conference room setups and ensure readiness for all scheduled meetings
• Perform computer user data and software inventory services
• Log, track, and resolve tickets in a Service Now ticketing system
• Occasionally travel between office locations using personal vehicles
• Train incoming contract staff using a train-the-trainer approach with full process documentation

• Minimum 2 years of experience in IT operations support
• Hands-on experience supporting desktops, laptops, and tablets in an enterprise domain environment
• Proficiency with Windows operating systems and user profile management
• Experience supporting Audio/Visual equipment in hybrid or in-person meeting environments
• Ability to work independently with minimal direction, and collaboratively within a team
• Strong communication skills ability to translate technical concepts for non-technical audiences (written and verbal)
• Physical ability to lift up-to 50 lbs.
• Must be available for on-site work, including pre-scheduled evening shifts

• CompTIA certification
• Service Now experience
• Enterprise A/V systems
• Executive/VIP IT support