HAND & FEET Support Engineer

Data Center Engineer

4+ Years of experience

Maintain DC Inventory

Update Firmware, BIOS and drivers etc.

Vendor co-ordination for hardware issue

Share Logs with Vendor for hardware issue

Parts received and return

Server Mounting / Movement

Rack Movement

Network Connectivity

Coordination with Teams (Network, VM, Storage, Backup & Unix)

Coordinate with Logistics Team

DC cleanup

Labeling on Racks and Devices

ATS and PDU Installation / Configuration

Respond to customer queries and handle escalation

Provide H&F Support at Data Center to remote team

Provide H&F Support at MDF to remote team

Provide H&F Support at IDF to remote team

Provide escort to vendor for activities under HCL Support at DC, MDF, IDF

Data Center Management

MDF / IDF Management

DC Walkthrough as per Customer guidelines

DC/MDF/IDF UPS Management and Support

ER2 Pickup scheduling and coordination

Device rack/stack/un-rack

Data Center access log management

Spare h/w inventory management

DC/MDF/IDF HVAC Management and Coordination

DC/MDF/IDF Power Management and Coordination

Site visit to address/validate ISP;
Fiber Cut and Power issues

H/w replacements

Involvement during Monthly/Weekly Generator Testing

Provide H&F Support for all required INC, SCTASK and CHG

H&F support, manage, handle and troubleshoot major data centers equipment's including short and long distance hospitals and clinics.

Installing, configuring and maintaining latest Windows and Unix servers

Managing and Troubleshooting VMware 5.0, 6.5, 6.7, 7.0

Working with OEM hardware (DELL/Client/IBM), & remote connectivity tools

Installation (vSphere 7.x), configuration (vCenter, ESX 7.x, SRM) and managing VMWare environment

VMware ESXi Builds, Troubleshooting, Patching, Support Uplifts and Migration

Configure and deploying new Dell, Client, and Cisco UCS Blades-Blade / Rack Server Firmware, patching and driver update etc

Troubleshoot Storage Components like Internal storage, Attached storages, SAN Switches, HBA, LUN & Mapping, RAID groups, Volume Groups etc

Troubleshooting technical issues related and handling escalations

Troubleshoot hardware issues on Storage Environment and coordinate with multiple teams

Analysis, optimization, design, installation, configuration, maintenance, troubleshooting

Provide H&F Support for backup devices, rack-stack and troubleshooting H/w issues

Install, configure and support network equipment including large routers, large switches, medium switches and small switches to maximize network efficiency and security and, update to the latest firmware releases.

Planning, communicating and executing any changes in the network environment by following the Customer change management process

Managing and supporting UPS, PDUs which is Connected with Network Gears and Replacing Faulty Batteries

Working on pre-approved projects (PPH)