Business Systems Analyst III - Empower LOS

BUSINESS SYSTEMS ANALYST III - CM WHAT IS THE OPPORTUNITY?

Support the Capital Markets Division and Partners to develop, test, implement, and provide end‑user training and support for a wide variety of the Bank's systems involved in division‑specific processes. Serve as the business expert for the development, maintenance, training, regulatory compliance and support of all processes related to systems. Coordinate business unit efforts required for project implementation and oversee all post‑implementation tasks to ensure business unit satisfaction.

This role requires the ability to translate business problems into solutions driven by data analysis, business acumen, creativity, and clear, concise communication. Perform system administrative, configuration and reporting functions in the division that are not handled by the Technology & Innovation division, run database queries or create reports in support of management information needs.

• Determine business unit system needs and objectives and consult with business unit regarding problems with current business applications or systems, enhancements, or new functionality.
• Prepare business and system requirements for maintenance/enhancements and present recommendations to division management.
• Gather and write up business and system requirements, prepare test scripts, quality‑control all changes, develop and code documents and support the division credit, loan documentation and loan services teams for troubleshooting hardware and software.
• Serve as subject‑matter expert on a particular system and its data, and guide the development activities with assumptions and data dependencies.
• Collaborate with T&I, Legal, Product Management and others to create and implement correct forms, products and services as they relate to the system application.
• Provide system application support to end‑users and effectively troubleshoot system application problems. Make system configuration changes or coordinate changes with vendors or T&I to correct identified problems.
• Gather and write up business and system requirements, prepare test scripts, quality‑control all changes, develop and documents and support the division for troubleshooting data issues.
• Run queries against application databases and/or the Bank's data warehouse and assist with the preparation of periodic or ad‑hoc reports for distribution to line units, senior management, risk‑management units (e.g., Audit, Compliance and/or Credit Risk Review) or third parties (e.g., OCC, external auditors).
• Maintain current knowledge of related regulatory and bank policies and procedures.
• Represent the Bank by actively participating in outside civic and community affairs, business and industry‑related organizations, and other professional activities as appropriate.
• Comply fully with all Bank administrative, operational and credit policies and procedures as well as all regulatory requirements (e.g., Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).

• Bachelor's Degree or equivalent
• Minimum 5 years experience developing and customizing databases/systems for reporting purposes required.
• Minimum 5 years experience designing and generating weekly, monthly and ad‑hoc reports using reporting/query tools such as Brio, MS Query, MS Access, Crystal Reports or Business Objects required.
• Minimum 3 years experience working in a loan servicing/operations environment required.

• Competent to work at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment.
• Possesses the knowledge, skills and creativity to go outside of the defined policies and procedures to enhance system capabilities and efficiencies.
• Prepare PowerPoint presentations.
• Bachelor's Degree in Business, Finance, Economics or equivalent 5 to 7 years of experience in commercial or consumer lending operations with over 3 years managing project(s) and/or moderate‑sized teams.
• Understanding of systems development…