Information Technology Specialist

Lead Service Desk Technician – California State Lottery

Under the direction of the Information Technology Services Division (ITSD) Service Desk & Field Support Supervisor (Information Technology Supervisor II), the Lead Service Desk Technician serves as a member of the Support Desk & Field Support team within the Operations Support unit, providing technical and administrative support for the Lottery. The duties focus on Client Services, Software Engineering, and IT Project Management domains;

however, work may be assigned in other domains as needed.

• Provide technical and administrative support to the Lottery’s operations.
• Collaborate across Client Services, Software Engineering, and IT Project Management teams.
• Handle assignments in other domains as directed by ITSD leadership.

• Schedule:
  
  Normal business hours 8:00 a.m. – 5:00 p.m.; weekends, long, irregular hours, after‑hours, and holiday work may be required.
• Travel:
  Statewide, overnight travel may be required.
• Other:
  Must carry a Lottery‑issued mobile phone and be reachable outside of normal business hours.

• Information Technology Specialist I exam current; exam score must not be expired.
• Eligibility to be a current Information Technology Specialist I or to take the exam.

• Experience configuring, deploying, and supporting PC hardware, software, operating systems, peripherals, and mobile devices.
• Strong communication, analytical, organizational, and interpersonal skills.
• Ability to develop quality documentation.
• Knowledge of ITIL (Information Technology Infrastructure Library).
• Strong customer service skills when working with users of varying ability on IT issues.
• Ability to manage multiple workloads and coordinate assignments under high‑pressure situations.
• Experience managing iOS and Android Mobile Devices using Mobile Device Management (MDM) systems.
• Experience using Power Shell and other scripting tools.
• Ability to independently research and resolve complex technical issues.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.