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Enterprise Service Desk Lead — ITIL, AWS Connect & Salesforce
Job in
Sacramento, Sacramento County, California, 95828, USA
Listed on 2026-07-01
Listing for:
Sikich LLC
Full Time
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
IT Project Manager, Systems Administrator, IT Support
Job Description & How to Apply Below
Sikich LLC in Sacramento, CA, is looking for a Service Desk Supervisor to manage daily operations and support a large-scale enterprise environment of over 5,000 end users. The role involves leading a team of analysts, ensuring service levels, and utilizing AWS Connect and Salesforce Service Cloud Voice for operational efficiency.
The ideal candidate will have at least 5 years of experience in ITSM support, including supervisory experience, possess an ITIL certification, and demonstrate strong communication and leadership skills.
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