Administration - SVP - Technology Services Digital and Enterprise Platforms
Listed on 2026-07-01
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IT/Tech
IT Project Manager
svp technology services, digital & enterprise platforms
status: exempt
report to: chief information officer
department: administration
job code: 11956
pay range: $ - annually
general description:the senior vice president of technology services, digital, & enterprise platforms is a strategic executive responsible for leading and integrating the credit union's enterprise technology operations, infrastructure, digital platforms, core banking systems, automation, and process innovation. This role provides leadership across it infrastructure, cloud and data center operations, it support, facilities, business continuity, disaster recovery, and the development and delivery of member-facing digital channels and enterprise software.
the svp partners closely with business units, technology leaders, and cross-functional teams to ensure operational reliability, strategic alignment, and readiness for innovation. This role is critical to maintaining high system availability, safeguarding member and employee access to services, driving transformative member and employee experiences, and supporting the credit union's mission to deliver secure, scalable, and member-focused technology solutions.
key areas of responsibility:- enterprise technology operations
- digital platforms & enterprise systems
- automation, ai enablement & engineering excellence
- strategic leadership & collaboration
- people leadership & culture
- effective oral and written communication skills to complete reports and analysis and to make oral presentations to senior leadership, supervisory committee, and management staff.
- carry and respond to a mobile device seven days a week, twenty-four hours a day.
- requires occasional travel to develop and maintain technological competencies. Travel may be local, statewide, or national. Travel to golden 1 branches throughout california may also be required.
- must possess and be competent using a personal computer. Competency in this area must include applications such as word processing, spreadsheets, and presentation software.
- internal: ceo, executive management, senior management, management, and all levels of staff.
- external: vendors and suppliers.
- 12+ years of progressive technology leadership experience, with at least 7 years in senior engineering or operational management roles.
- demonstrated experience leading complex, multi-faceted technology transformations with tangible business outcomes.
- proven track record of successfully implementing innovative technology solutions, particularly in financial services or similar regulated environments.
- experience building and scaling high-performing engineering and delivery organizations with emphasis on both technical excellence and product delivery.
- strong understanding of modern software architecture patterns, api development, and full-stack engineering practices.
- financial services industry knowledge, especially in retail banking operations and member/customer experience technologies.
- exceptional leadership skills with the ability to inspire, influence, and align diverse teams towards common goals.
- strategic vision combined with tactical execution capabilities and a bias toward measurable results.
- financial services industry knowledge, especially in retail banking operations and member/customer experience technologies.
- background in both product development and engineering leadership roles.
- previous experience navigating regulatory and compliance requirements within technology initiatives.
- able to analyze problems, collaborate, and strategize for better solutions.
- track record of thought leadership in technology innovation through speaking engagements, publications, or industry contributions.
- excellent interpersonal, verbal, and written communication and presentation skills with the ability to form good working relationships at all levels both internally and externally.
- prolonged sitting throughout the workday with occasional mobility required.
- corrected vision within the normal range.
- hearing within normal range. A device to enhance hearing will be provided if needed.
- occasional movements throughout the department daily to interact with staff.
this job description provides an overview of the general scope and level of work expected to be performed, but it is not an exhaustive list of all duties or responsibilities associated with the position. The credit union reserves the right to modify, add, or remove duties as needed without advance notice. Employees may be required to perform additional tasks and duties as directed by their supervisor, provided such tasks are within the employee's knowledge,…
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