Network Datacenter Analyst

Network Datacenter Hand and Feet Analyst

Infosys is seeking a Network Datacenter Hand and Feet Analyst. This role requires close partnership and collaboration with other Engineers and Subject Matter Experts.

Required Qualifications:

• High School Diploma/GED or equivalent educational qualification.
• This position is based in Sacramento, CA. Candidates must reside within a reasonable commuting distance or be willing to relocate. The role may involve occasional travel and/or relocation as required.
• At least 0-1 years of Information Technology experience.
• Experience with Hands and feed support for Data Center operations is a plus.
• Candidates must be available to work onsite on a Rotating / Flexible shift timings at respective Datacenter to provide. It includes both demand onsite support, and extended shift coverage as needed.
• Candidate must be available to work on a rotating shift schedule to provide support ft 1 06:00–15:00 PST Shift 2 14:00–23:00 PST Shift 3 22:00–07:00 PST

Installations:
Rack & stack IT devices, configure ILO/IDRAC, perform ping tests, install trunks, patch cords, panels, and power cables.

Audits & Support:
Conduct IT/DC Track audits, approve vendor access, provide on-call and emergency coverage.

Break/Fix:
Troubleshoot cables (SM, MM, copper), execute change requests, replace hardware parts (NICs, SFPs, memory, drives).

Decommissioning:
Remove patch cords and old hardware, manage media disposal (wipe/shred), coordinate ADR/ERI tracking.

Hardware Receiving:
Handle package pickup/delivery, update HRS/DC Tracks, RMA parts, track assets.

Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications:

• Collaborate with Technology team members to ensure efficient operation of the organization's Datacenter operations environment.
• Receive and respond to incoming calls, messages, emails and/or work orders regarding datacenter operations problems.
• Ensure that work is carried out within agreed service levels and in accordance with project guidelines.
• Explain and document technical issues in a clear way to technical teams, business stakeholders.
• Experience and desire to work in a Global delivery environment.
• Good Communication and Analytical skills.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.