Salesforce Developer

Capio Group is looking for an experienced Salesforce Developer! Full-time employee – Sacramento. Salary: $90,000 – $105,000.

Capio Group is a California-based Information Technology Consulting firm serving the public sector since 2010. We assist the Government in delivering large, complex systems and solutions. Capio Group is a small, but quickly growing firm that mixes good ideas with great people to achieve extraordinary results for our clients. We offer the salary and benefits of larger companies, with the added bonus of a flexible workplace and a great work-life balance.

Capio Group is looking for an experienced Salesforce Developer to provide Production Simulation Support Services for the client. The Salesforce Developer will play a critical role in supporting onboarding activities, managing escalations, resolving technical issues, and ensuring seamless coordination across multiple teams throughout the engagement lifecycle.

• Provide support to end‑user onboarding activities, which includes
  • Onboarding Salesforce Tier 3 full‑time consultants, and onboarding part‑time advisory consultants as needed;
  • Supporting new user orientations; and
  • Supporting access validation sessions.
• Provide Tier 3 support to assist users and help resolve Tier 2 escalations, including performing the following:
  • Managing Tier 3 of the incident lifecycle to resolution by triaging, researching, analyzing Tier 3 tickets and creating defect/bug tickets for the PaaS SI vendor to close out;
  • Coordinating with the Tier 2 vendor on resolution of tickets; and
  • Attending regular support activities such as virtual Office Hours and Production Simulation Workshops (as needed) for Tier 2 escalations.
• Provide communication support to the project, including the following:
  • Supporting the state Communications Team by planning and drafting communications to Tier 2 vendors and project stakeholders with details provided by the PaaS SI vendor;
  • Drafting communications for Tier 3 escalations such as release notes, workarounds, and ad‑hoc notifications with details provided by the PaaS SI vendor;
  • Working with the Tier 2 vendor on maintaining calendar details and releases, planned downtime, and other production activities with details provided by the PaaS SI vendor; and
  • Coordinating with Tier 2 teams to document and communicate the timing and user impacts of disaster recovery, data conversions, and system rollback activities with details provided by the PaaS SI vendor.
• Provide performance analysis and reporting on production simulation activities, which includes analyzing incident data to provide the State with recommendations on trends in incidents and common issues, and implementing recommendations as directed by the State.

Capio Group is an equal opportunity employer. We are committed to diversity, equity, and inclusion and strive to create a workplace where all employees feel respected and valued.