Network Datacenter Analyst

Technology|Infrastructure-Data Center|IT Operations

Domain

Delivery

Interest Group

Company

ITL USA

Requisition

149927

Salary min

40000

Salary max

43000

Infosys is seeking a Network Datacenter Hand and Feet Analyst
. This role requires close partnership and collaboration with other Engineers and Subject Matter Experts.

• High School Diploma/GED or equivalent educational qualification.
• This position is based in Sacramento, CA
  . Candidates must reside within a reasonable commuting distance or be willing to relocate. The role may involve occasional travel and/or relocation as required.
• At least 0-1 years of Information Technology experience.
• Experience with Hands and feed support for Data Center operations is a plus.
• Candidates must be available to work onsite on a Rotating / Flexible shift timings at respective Datacenter to provide. It includes both demand onsite support, and extended shift coverage as needed.
• Candidates must be available to work on a rotating shift schedule to provide support at Datacenter.
  Shift 1 06:00–15:00 PST
  Shift 2 14:00–23:00 PST
  Shift 3 22:00–07:00 PST
• Installations: Rack & stack IT devices, configure ILO/IDRAC, perform ping tests, install trunks, patch cords, panels, and power cables.
• Audits & Support: Conduct IT/DC Track audits, approve vendor access, provide on-call and emergency coverage.
• Break/Fix: Troubleshoot cables (SM, MM, copper), execute change requests, replace hardware parts (NICs, SFPs, memory, drives).
• Decommissioning: Remove patch cords and old hardware, manage media disposal (wipe/shred), coordinate ADR/ERI tracking.
• Hardware Receiving: Handle package pickup/delivery, update HRS/DC Tracks, RMA parts, track assets.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

• Collaborate with Technology team members to ensure efficient operation of the organization’s Datacenter operations environment.
• Receive and respond to incoming calls, messages, emails and/or work orders regarding datacenter operations problems.
• Ensure that work is carried out within agreed service levels and in accordance with project guidelines.
• Explain and document technical issues in a clear way to technical teams, business stakeholders.
• Experience and desire to work in a Global delivery environment.
• Good Communication and Analytical skills.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.