Information Technology Support Specialist

Hiring: IT Systems Support Specialist (Field Services)

Location:

Downtown Sacramento, CA (Onsite). We are looking for an experienced IT Systems Support Specialist to provide onsite Field Service support for multiple business departments. This is an excellent opportunity for a hands‑on IT professional with strong desktop support, Active Directory, and Windows troubleshooting experience.

• Provide Level 2 Service Desk and Field Support
• Troubleshoot Windows hardware, software, and network connectivity issues
• Support Active Directory user administration and identity management
• Assist users with DUO authentication, Net Motion, and remote connectivity
• Perform software deployments using MECM task sequences
• Install, configure, image, relocate, and support desktops, laptops, and IT equipment
• Support hardware peripherals including printers, barcode scanners, and receipt printers
• Update hardware/software inventory and asset assignments
• Document incidents, resolutions, and technical procedures
• Deliver exceptional customer service while supporting multiple departments

3+ years of IT Support / Desktop Support / Field Services experience.

Strong experience with:

• Windows 10/11 troubleshooting
• Active Directory
• Microsoft Endpoint Configuration Manager (MECM/SCCM)
• Hardware & software installation
• Desktop imaging
• IT asset management
• Microsoft Edge configuration

Experience supporting:

• Net Motion VPN
• Network connectivity
• Desktop peripherals

Excellent verbal and written communication skills.

Ability to prioritize multiple support requests in a fast‑paced environment.

• Experience with Manifest asset management
• Government or public sector IT support

If you're a customer‑focused IT professional with strong desktop support and field service experience, we'd love to hear from you!