Incident Responder

Role Overview

The Incident Responder will respond to major systems and service incidents during business hours and extended business hours in support of the IT Incident Management program. They will create and maintain unified monitoring of Infrastructure, Application, and Business & IT services to proactively detect, predict, and prevent service, application, and security problems.

The Incident Responder will be responsible for monitoring security and network operations in a 24x7 environment, escalating exceptions based on established procedures, and participating in on-call rotation supporting production systems. They will also perform initial triage, correlation, and documentation of security, availability, and service incidents.

The ideal candidate will have a demonstrated ability to solve structured problems with guidance, excellent written and verbal communication skills, and a foundational understanding of enterprise security and monitoring concepts. They will also have working knowledge of tools, processes, and incident response best practices.

• High School Diploma or GED
• Bachelor's Degree in a related field or equivalent years of experience
• 1-3 years of prior relevant experience
• CompTIA Security+ / ITIL Foundation
• CompTIA CySA+ (preferred)
• Splunk Power User (preferred)
• Certified Cyber Defender (preferred)

• Competitive pay range ($42.41 - $63.62)
• 40 scheduled weekly hours
• Diverse, inclusive, and authentic work environment
• Equal opportunity employer
• E-Verify participant