Oracle Utilities CSS Upgrade Business Validation Triage Lead

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Accenture's Oracle practice, and we make the new happen now. Every day, we imagine the future and bring it to life using design thinking, agile development methodologies, and new smart tech like IoT, automation, and AI. We even built our own platform, my Concerto, that mixes the best parts of Accenture and Oracle to help companies come into their own as digital leaders.

Ready to find genius answers to seriously hard business challenges and work with some of the best? Come join a team that feels personal even though it's over 54,000 strong.

A CC&B and CCS domain expert who specializes in business validation — the complex, multi-dimensional testing effort that confirms a CCS upgrade doesn't just work technically but accurately reproduces business outcomes across GL, collections, field activities, letters, and ToDos. You run triage like a program, not a task list. You are methodical, data-driven, and an expert communicator who can synthesize domain‑level variance trends into leadership‑ready insights.

You know how to work across diverse work streams and keep a high‑volume triage cadence on track.

• Lead Tier 1 and Tier 2 business validation variance analysis across GL, Collections & Credit (C&C), Field Activities, Letters, and ToDos between CC&B and CCS upgrade environments.
• Own the daily business validation triage cadence — reviewing BV metric outputs, categorizing variances, assigning root cause, and driving defect resolution across domain work streams.
• Create structured defect records with root cause analysis, domain‑level impact assessment, and remediation recommendations for functional and technical teams.
• Use SQL and Azure‑based data tools (Blob Storage, ADF, Azure SQL) to investigate variance root cause at the data layer across GL transactions, batch processing, and ToDo management.
• Analyze business validation patterns and trends by domain (GL, C&C, Field Activities, Letters, ToDos) to surface systemic configuration or logic gaps.
• Present domain‑level trend analysis, defect aging summaries, and open risk items to program leadership on a regular basis.
• Collaborate with functional workstream leads, batch SMEs, and integration teams to resolve complex cross‑domain business validation issues.
• Maintain triage process documentation, defect categorization standards, and domain‑level BV dashboards using Power BI and JIRA.

• Minimum 7 years of hands‑on functional experience with Oracle CC&B and/or Oracle Utilities CCS / C2M, spanning multiple functional domains (billing, GL, field activities, collections).
• Minimum 5 years of experience using SQL and data query tools to investigate Oracle Utilities data issues, GL transactions, and batch processing results.
• Minimum 3 years of experience in a business validation, triage lead, or test lead role on an Oracle Utilities implementation or upgrade program.
• Minimum 2 years of experience with Azure data services (Blob Storage, ADF, or Azure SQL) in the context of utility data pipelines or testing environments.
• Minimum 2 years of experience with JIRA defect tracking and Power BI reporting in a project delivery context.
• Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate's Degree, must have equivalent minimum 6 years' work experience.

• Prior experience on a CC&B-to-CCS migration or upgrade project with business validation or parallel testing responsibilities.
• Oracle Utilities CC&B or CCS certification.
• Experience with batch processing validation, ToDo management workflows, or GL reconciliation in Oracle Utilities.
• Familiarity with letter template configuration and collections process design in CC&B or CCS.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. Salary ranges are as follows until 08/15/2026.

California: $73,800 to $218,800
Cleveland: $68,300 to $175,000
Colorado: $73,800 to $189,000
District of Columbia: $78,500 to $201,300
Illinois: $68,300 to $189,000
Maine: $62,800 to $161,000
Maryland: $73,800 to $189,000
Massach…