Program Manager - User Acceptance Testing

title: program manager - user acceptance testing

status: exempt

report to: srmgr, portfolio, planning & execution

department: operations planning & execution

job code: 11853

pay range: $77,500.00 - $85,000.00 annually

the program manager, user acceptance testing, will support the director of enterprise user acceptance testing in ensuring the overall quality of systems within service operations. This role involves managing multiple uat projects, coordinating with various teams, and ensuring that testing activities align with the strategic goals of the organization. The program manager will focus on continuous improvement initiatives, stakeholder communication, defect management, dashboard creation for reporting to senior management, and the effective utilization of testing tools and methodologies.

• program management: oversee and manage multiple uat projects, ensuring they are completed on time, within scope, and within budget.
• support uat strategy development: assist the director in developing and refining the uat strategy, methodology, and framework for service operations.
• test planning and execution: collaborate with project managers, business analysts, and development teams to define uat scope, objectives, and timelines. Develop and execute comprehensive test plans, including test case development, test execution, defect tracking, and resolution.
• continuous improvement: identify areas for improvement in uat processes and implement best practices, tools, and techniques to enhance testing efficiency and effectiveness.
• stakeholder communication: act as a primary point of contact for uat-related communications, providing regular updates to stakeholders on progress, risks, and issues.
• governance and compliance: assist in building and maintaining a governance model for uat activities within service operations, ensuring compliance with regulatory requirements and internal policies.
• training and mentorship: provide guidance and mentorship to uat team members and other stakeholders on uat principles and practices. Lead cross‑training initiatives to ensure staff are well‑versed in various aspects of uat and service operations.
• tool utilization: ensure the proper usage of available testing tools to maximize the effectiveness of uat efforts.
• system analysis: conduct deep dive analysis of system health and performance, identify gaps, recommend solutions, and provide multi‑level communications on system‑related information.
• defect tracking: oversee defect tracking and resolution processes, ensuring that defects are logged, prioritized, and addressed in a timely manner. Implement strategies to reduce defect rates and improve overall software quality.
• dashboard creation: develop and maintain dashboards for reporting uat progress, defect status, and other key metrics to senior management. Ensure that dashboards provide clear, actionable insights for decision‑making.
• professional analytics: provide detailed professional analytics on products and services to senior management and project teams as applicable.
• rfp analysis: assist with rfp cost, benefit analysis, and propose responses to various rfp concerns.
• requirements translation: translate business requirements and objectives into system requirements for technical staff.
• technical documentation: interpret technical designs and vendor specification documentation.
• program documentation: develop and maintain applicable program documents.
• regulatory compliance: maintain a thorough understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti‑money laundering laws appropriate to the position.
• relationship management: develop and maintain working relationships with all levels of management, peers, and subordinates, both internally and externally with peers and vendors, to accomplish credit union strategic goals.
• additional duties: perform any other duties or special requests assigned.
• training support: assist with training junior staff and other areas as needed.

• must have strong organizational skills and possess sharp…