Information Technology Infrastructure Analyst Level I​/II *Revised

IT Infrastructure Analyst

Performs professional duties related to the analysis, development, maintenance and administration of computer systems infrastructure to meet business needs. Incumbents may perform duties within all or one of the following assignments:
System/Server/Platform Analysis, Network and Telephony Analysis, Information Systems Security, Radio Systems Analysis and Field Services Analysis.

The Information Technology (IT) Infrastructure Analyst is a single class with two salary levels. Positions in this class are flexibly staffed and the level at which appointments are made is at the discretion of the appointing authority.

• General operations, services, concepts, terms and activities common to a comprehensive, state-of-the-art information systems program
• Principles, methods and techniques used in networking, designing, developing, testing, implementing, and maintaining computer systems infrastructure
• Basic project management principles and techniques such as organizing and managing a project, developing schedules and project plans, identifying critical paths, and breaking down a project into individual tasks
• System infrastructures similar to those being used by Sacramento County
• Tools and equipment used in testing the functionality of computer hardware
• Principles and practices of troubleshooting computer infrastructure problems
• Principles, practices, and techniques of providing quality customer service
• Methods and techniques of developing and presenting technical documentation and training materials
• Principles and practices of record keeping
• Modern office procedures and equipment
• Server platforms and operating system components for mainframe, microcomputer and/or client server systems
• Techniques and practices used in managing, designing, implementing, maintaining and operating information processing systems
• General operational characteristics, configuration and set up of communication systems, equipment, devices, local and wide area network, radio communications and telephone systems
• The functionality of firewalls, switches, routers and peripherals and how they interact within the network infrastructure
• Common information security issues, threats, vulnerabilities, and attacks
• Sources of harmful radio frequency and intermodulation interference to County radio systems; and how to correct the harmful sources
• Techniques and practices used in managing, configuring, maintaining and operating information processing systems

• Recognize problems; gather, analyze and evaluate data and information in order to reason logically; draw valid conclusions; take appropriate actions and/or make appropriate recommendations
• Research, recommend, design, implement and maintain various hardware technology solutions, including new technology and large security infrastructure improvement projects, in order to improve County processes or services
• Communicate technical information to a wide variety of users
• Interpret and explain pertinent County and Department policies and procedures
• Explain the values and limitations of services requested
• Recognize that changes made on a local level can affect services and equipment at the system wide level and take appropriate precautions
• Plan, organize, and prioritize multiple projects/assignments to ensure that deadlines are met
• Learn and utilize specialized terminology if needed by the specific assignment
• Interpret and apply technical information pertaining to computer and network systems
• Adapt quickly to changes in policies, procedures, assignments and work locations
• Communicate effectively, both verbally and in writing
• Establish and maintain effective working relationships with those encountered during the course of the work; promote and maintain a team environment
• Prepare and maintain documentation for procedures, processes, and spreadsheets related to area of assignment
• Read, comprehend, apply, and retain technical publications and documentation
• Analyze, build, install, configure, maintain and administer server platforms and operating system components for mainframe, microcomputer and/or client server systems
• Design and maintain active directory, exchange, e-mail, backup and related systems
• Plan, design, install and document new network segments and connections
• Analyze business needs and prepare design specifications, recommendations, and solutions for network and telephony technology
• Design, implement and maintain network and telephony systems and projects
• Monitor and analyze server and network security, current radio system capacity and coverage and provide recommendations for improved server and/or network performance, security, plan/design system enhancements to meet anticipated requirements
• Identify and resolve system performance and security issues that risk business continuity
• Develop, design, maintain, and install remote radio sites, and configuration files based on PC build generation across multiple departments
• Detect, diagnose and resolve harmful radio frequency and intermodulation…