Help Desk Analyst
Job in
Sacramento, Sacramento County, California, 95828, USA
Listed on 2026-07-08
Listing for:
R Systems
Full Time
position Listed on 2026-07-08
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Analyst
Job Description & How to Apply Below
Position: IT Systems Analyst / Help Desk Analyst Responsibilities
- Analyze business and system requirements to support enterprise IT initiatives.
- Support enterprise help desk operations using ticketing systems such as Service Now, Remedy, Jira Service Management, or similar platforms.
- Investigate, analyze, troubleshoot, and resolve application, system, and technical issues.
- Work closely with developers, infrastructure teams, and Dev Ops teams to diagnose and
- Support change management, release management, and deployment activities within a Dev Ops environment.
- Prepare and maintain system documentation, technical reports, process documentation, and knowledge base articles.
- Provide analytical support for help desk operations by evaluating incident trends, identifying recurring issues, and recommending process improvements.
Skills & Qualifications
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. Additional qualifying experience may substitute for the degree on a year-for-year basis.
- Minimum 5 years of experience applying analytical processes on IT projects.
- At least 3 years of experience in Systems Analysis and Design
. - Experience supporting Help Desk or Service Desk operations using enterprise ticketing systems such as Service Now, Remedy, Jira Service Management, or similar.
- Experience with incident management, problem management, change management, and service request processes.
- Knowledge of Dev Ops methodologies, production support, release management, and troubleshooting in enterprise environments.
- Strong analytical, problem-solving, documentation, and communication skills.
- A minimum of one (1) project demonstrating experience providing analytical support in a Help Desk environment utilizing an enterprise ticketing system (e.g., Service Now, Remedy, Jira Service Management, or equivalent) for federal, state, or local government agencies
. - A minimum of one (1) project demonstrating experience supporting a large-scale IT project by providing Help Desk analysis, incident troubleshooting, and technical support for internal and external stakeholders within a Development and Operations (Dev Ops) environment
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