Network Operations Analyst
Listed on 2026-07-13
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IT/Tech
Network Engineer, VOIP Engineer, Cybersecurity, Network Administrator
Job Summary
As part of UCDH IT, Unified Communications (UC) provides planning, implementation and operational activities to deliver Wide Area Network (WAN), Local Area Network (LAN), Voice over Internet Protocol (VoIP), Private Branch Exchange (PBX) telephones, wireless, video, voicemail, automated call distribution (ACD) and workstation service for the entire UCDH enterprise. In response to institutional requirements, the department provides technological support for the cost‑effective use of computers, software, telecommunications, video and networking to include installation, training and problem resolution.
The Network and VoIP Analyst will assist the UC team in maintaining 24O7O365 high availability and mission critical voice and data network. The Network and VoIP Analyst will be responsible for resolving daily voice and data network issues in response to IT Operations Center alerts and escalations. This may involve working with the Security Team, project managers and other staff in order to resolve a multitude of voice and data network adds, moves and changes, repairs, monitoring and performance issues.
The Network and VoIP Analyst is an experienced professional who knows how to apply theory and put it into practice with in‑depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems/issues of diverse scope and determines solutions.
Under general direction, the Network and VoIP Analyst applies skills as a seasoned, experienced communications professional with a full understanding of industry practices and relevant policies and procedures.
The Network and VoIP Analyst is an experienced and qualified technical professional in the area of configuring, installation, maintenance, and troubleshooting of local and wide area network, including but not limited to routers, switches, VPN, WLAN, VoIP, authentication servers, load balancers, security technologies and network monitoring tools. Under general direction, the Network and VoIP Analyst is recognized as an experience professional in network support services of UCDH with responsibility for enterprise-wide voice, video and data network support.
The Network and VoIP Analyst must have the knowledge, skills and abilities to make decisions that broadly affect the entire UCDH.
7/18/2026 by 11:59pm
Minimum Qualifications- California Drivers License required.
- Required to hold a valid California driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program.
- AA Degree in related area such as networking and / or equivalent experience/training.
- 2 years experience providing network support.
- 2 years or more experience with the following:
- Experience maintaining large enterprise communications and network systems.
- Experience with various network hardware platforms, network related protocols and software including understanding of OSI layer 2 and 3 protocols at a complex level and related technical standards critical to the operation of interconnected networks.
- Experience working with LAN protocols including dynamic routing protocols (OSPF, etc.), gateway protocols (BGP, EIGRP, etc.), and backbone protocols.
- Experience with network diagnostic and performance management tools and software.
- Experience performing Private Branch Exchange (PBX) telephone systems add, moves, changes and repairs remotely and in the field when required.
- Experience maintaining an enterprise size Cisco VoIP technology architecture and design: including the integration between Cisco Call Manager (CUCM), UCCM and Cisco Unity Voice mail systems, Package Contact Center Enterprise (PCCE) VoIP Automated Call Distribution (ACD) systems and applications, VoIP hardware and application, and maintaining a large network dial‑plan, calling search spaces, and device pools configurations.
- Experience with WAN and VoIP protocols, including MGCP, SCCP, SIP, H.323, T1, ISDN, Frame Relay and QOS.
- Experience configuring network switches, routers, firewalls, VPN, authentication servers, load balancers,…
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