IT Technical Support

$22 - $26 per hour | Sacramento, CA | On-site | Consulting

A bit about us:
We are a leading strategic service provider with over 25 years of experience helping organizations transform their technology infrastructure to drive business success. Our team specializes in delivering innovative IT solutions across cloud services, cybersecurity, networking, data center modernization, and managed services. With a client‑centric approach, we empower businesses to overcome complex IT challenges and accelerate their digital transformation. Our solutions are tailored to meet the needs of mid‑market and enterprise clients across a wide range of industries, including healthcare, finance, government, and education.

Jobot Consultant Benefits

Health & Wellness

• Medical Insurance – Multiple plans available, including PPO and HDHP options
• Dental Insurance – Coverage for preventive, basic, and major services
• Vision Insurance – Includes exams, lenses, frames, and contact lenses

Financial Benefits

• 401(k) Retirement Plan – Includes employer match to help you save for the future
• Weekly Direct Deposit – Reliable and convenient payment schedule

Time Off

• Paid Sick Leave – In accordance with state and local laws
• Paid Holidays – Select paid holidays may apply depending on contract length and client

Additional Perks

• Access to Jobot’s Dedicated Support Team – For payroll, HR, and benefits questions
• Career Support – Ongoing access to a recruiter who advocates for your career goals
• Option to Convert – Many Jobot contracts include potential for full‑time hire

Department Overview

The Information Technology Services Division / Customer Service Section provides comprehensive support to end users across California. Services include:

• Planning and deploying systems statewide
• Integrating new technologies
• Migrating systems and testing software deployments
• Surplus and disposal of equipment
• Security support, including system isolation
• Active Directory login troubleshooting, account resets, and multi‑factor authentication setup
• Windows Hello for Business configuration and troubleshooting
• Help desk support (incoming calls, hardware deployment, printer setup and troubleshooting)
• Technical documentation
• Yubi Key analysis and troubleshooting
• Secret Server (Delinea) implementation and support
• FIDO2 troubleshooting and documentation
• Azure Virtual Desktop (AVD) implementation and troubleshooting
• Support for Future of Public Health initiatives related to IT

This request is for two experienced IT Technical Support Specialists (Customer Experience Analysts) to work collaboratively with the Customer Service Section to support critical security rollouts including Yubi Keys, FIDO2, Bit Locker, Windows Hello for Business (WHFB), and password scrambling—ensuring alignment with National Institute of Standards and Technology (NIST) standards. The role will also be integral to the department’s transition from Citrix Virtual Desktop Infrastructure (VDI) to Azure Virtual Desktop (AVD), supporting over 1,000 critical users, including those in Women, Infants, and Children (WIC), Office of Legal Services (OLS), Statistical Analysis System (SAS), and scientific research teams.

In addition, the role will assist in the implementation and rollout of Delinea Secret Server to securely encrypt and manage user login credentials, as well as manage Active Directory (AD) and Azure AD account creation, updates, and synchronization.

• Experience – Minimum of two (2) years in a technical or functional consulting, research, or relevant industry role, including presenting to technical and non‑technical audiences.
• Education – Bachelor’s degree (a copy will be required).
• Substitution – Four (4) additional years of qualifying experience may substitute for the degree requirement.

Additional years of experience beyond the minimum (up to four years).

• Process Auditing – At least two (2) years of experience auditing and analyzing IT equipment usage processes and information.
• Data Gathering – Two (2) years of experience gathering and interpreting customer needs,…