Senior Project Manager – ServiceNow

Responsibilities

• Guiding various project teams and Client organizations on how to use Agile/Scrum practices and values to delight AHEADs Clients
• Guides assigned project team on how to get the most of out self-organization
• Guides assigned project teams on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks
• Assess the Scrum maturity of the project team and organization and coach the team to higher levels of maturity, at a pace that is sustainable and comfortable for the project team and Client organization
• Remove impediments and/or guide the team to remove impediments by finding the right personnel to remove the impediment
• Build a trusting environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving
• Facilitate getting work done without coercion, assigning, or dictating the work
• Facilitate discussion, decision making, and conflict resolution
• Assist with internal and external communication, improving transparency, and radiating information
• Support and educate the Product Sponsor, especially on grooming and maintaining the product backlog
• Provide all support to the team using a servant leadership style whenever possible, and lead by example
• Perform analysis of utilization of resources for projects in execution and measure for future resource allocation needs
• Establish and drive ongoing development and tracking of additional services revenue opportunities within the client’s environment
• Understand client needs and match them to relevant services or products; manage client expectations
• Understand and communicate goals and critical success factors for the project; sell ideas persuasively and pace the communications properly
• Plan and coordinate all aspects of technical projects from initiation through deliver
• Ensure service delivery success and Client satisfaction through effective project management
• Manage project initiation activities, which include the identification of contractual obligations, client needs and goals, existing situations, and necessary contacts. Gain access to existing information as needed
• Develop, define, and execute project plans, project scope, activities, schedules, budgets and deliverables
• Identify needed resources for projects while defining and assigning major project roles
• Coordinate activities and tasks among project team members, other internal departments, and client or vendor/subcontractor organizations as needed to meet project goals, and ensure project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope
• Assign and monitor work of project team, providing technical and analytical support and direction
• Interface with clients on technical matters as needed
• Manage project risks, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope and quality) are achieved
• Assist with problem resolution or risk mitigation as needed
• Manage the integration of vendor/subcontractor tasks as well as track and review vendor/subcontractor deliverables, if appropriate for the project
• Conduct project closure activities to formalize and communicate the project acceptance, handover documentation, and ongoing activities. This includes completing a post‑implementation review to identify areas of improvement
• Identify project management coordination process gaps or areas for improvement. Recommend and implement solutions
• Utilize Ahead systems (Salesforce, financialforce, etc.) to maintain updated project information

• PMP (Project Management Professional) certification is a requirement
• Strong ability to independently manage medium to high risk, high complexity, and high client visibility projects
• Knowledgeable of project management standards, processes, procedures and guidelines using both Agile and Waterfall methodologies
• Knowledgeable of industry project management best practices (i.e., Project Management Body of Knowledge - PMBOK)
• Knowledgeable of the company’s products and services
• Solid understanding of various types of IT project methodologies and life cycles (e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing and implementation) and the correct project application
• Excellent analysis, problem‑solving, team, conflict management, and time management skills
• Strong verbal and written communication skills
• Possess advanced skills in the use of project management software
• Demonstrate ability to manage project budgets and timelines
• Must be adept with the use of negotiation techniques to reach agreement when there are widely‑differing viewpoints
• Effectively facilitate interaction with executive level clients
• Able to consistently set clear expectations, manage team performance, and build high morale among team members
• Successfully maintain confidentiality and carry out assignments that are sensitive in nature