Specialist Solutions Engineer - Managed Services

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer,anddo not discriminate based onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status,or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

As a Specialist Solutions Engineer (SSE) on the Managed Services team, you will be a key contributor in presales engagements with our clients to design, scope, and position outcomes-based managed services solutions across infrastructure, cloud, Microsoft, networking, security, and observability.

In this role, you will collaborate with clients, account teams, and service delivery leaders to define business objectives, operational requirements, transition plans, and long-term support strategy.

This includes defining customer requirements, translating them into service scope, building proposals and pricing, aligning tooling, and ensuring a clean handoff into onboarding and Day 2 operations.

Your goal as a Specialist Solutions Engineer should be to build skills, relationships, and industry.

• Engage customers to understand business challenges, support gaps, operational pain points, and desired outcomes for managed services engagements.
• Lead discovery and scoping conversations for managed services covering combinations of infrastructure, cloud, Microsoft, networking, storage, backup/data protection, virtualization, VDI, service desk, and security operations.
• Design integrated, outcomes-based support models that include 24x7 monitoring and event management, incident/change/request handling, platform administration, and continual service improvement.
• Define service boundaries, inventory assumptions, onboarding activities, tooling requirements, and operational handoff needs, including monitoring integration, ITSM workflows, runbook development, and knowledge transfer.
• Build and refine client-facing proposals, service descriptions, pricing inputs, and solution summaries that clearly articulate what AHEAD will deliver and how the service creates lasting business impact.
• Collaborate with Managed Services delivery, Client Success Managers, project teams, and account teams to validate supportability, govern transitions, and align the presales design with operational reality.
• Present managed services solutions, answer technical and operational questions, and explain AHEAD’s delivery model, staffing approach, SLA/SLO framework, and governance cadence to clients and internal stakeholders.
• Identify opportunities to expand managed services relationships through renewals, cross-sell motions, new service towers, and platform adjacencies.

• Experience working in a managed services or recurring-services presales environment across one or more of the following domains:
  • Infrastructure and cloud observability
  • Network, virtualization, storage, and data protection operations
  • Microsoft 365 suite
  • Endpoint management and Service Desk operations
  • Security services operations
• Broad understanding of managed infrastructure services such as network infrastructure, UCaaS, compute/OS, virtualization, VDI, and storage platforms.
• Familiarity with Microsoft 365 suite managed operations.
• Ability to scope managed data protection, monitoring, and operational tooling services, including backup platforms, observability platforms, ITSM integration, dashboards, alerting, and automated escalation workflows.
• Ability to partner with service delivery, operations, architects, and adjacent practice teams to identify and build solutions for customers.
• Provide market and field input to management, pricing, packaging, and future managed services offerings based on live customer demand and solutioning experience.
• Participate in continued education to maintain and grow technical depth across managed services domains and vendor ecosystems.

• Experience conducting discovery, whiteboarding, and solution design sessions that convert customer needs into configurable managed services engagements.
• Experience creating proposals, service briefs, solution estimates, inventory-based pricing, and supporting documentation for new managed services opportunities and renewals.
• Ability to identify, validate, and grow opportunities in high-potential accounts through consultative conversations and strong collaboration with sellers and specialists.
• Increase customer confidence through clear…