Technology Solutions Analyst Specialist

Job Description And Duties

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program:

Are you eager to help others? Do you have an interest in systems analysis and want to help implement and maintain software applications to meet Franchise Tax Board's (FTB) current and evolving business needs? Franchise Tax Board is looking for an eager, helpful, customer service focused technology solutions analyst specialist to join a diverse and exciting Human Resources (HR) Systems team.

The Technology Solutions Analyst Specialist will provide support to the System Development Life Cycle (SDLC) including system design, development, test, implementation, and post-implementation support as a Subject Matter Expert (SME). The Technology Solutions Analyst Specialist is responsible for performing analytical studies and activities related to information technology and performing validation testing of FTB systems and services. In this role you will collaborate closely with internal partners, including Personnel, Labor Relations, Financial Performance Unit, Divisional Budget Offices, and Fiscal Accounting to identify business requirements and implement changes to HR applications resulting from new or updated personnel policies, laws, or labor agreements.

You will promote, establish, and maintain relationships with representatives across the department. Work will be performed within FTB’s Mission and Values framework and is geared toward fulfilling the Technology Solutions Bureau's Business Plan goals while focusing on the needs of our business partners. The Technology Solutions Analyst Specialist works in the Software Engineering Domain which includes activities to include: planning, developing, and implementing technological solutions that affect large numbers of people long-term.

Additional positions may become available (RPA ).

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You will find additional information about the job in the Duty Statement.

Job Code #: JC-521680

Position #(s): -XXX

Working Title: Technology Solutions Analyst Specialist

Classification: INFORMATION TECHNOLOGY SPECIALIST I

Salary Range A: $6,513.00 - $8,729.00

Salary Range B: $7,163.00 - $9,599.00

Salary Range C: $7,864.00 - $10,537.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: Multiple

Work Location: Sacramento County

Telework: Hybrid

Job Type: Permanent, Full Time

• Experience in eliciting, analyzing, documenting, testing, and managing business and/or system requirements (e.g. Use Cases, System Requirement Specifications, Page Definition/Specifications, Solution Assessments)
• Experience in analyzing data requirements and attributes for system interfaces, extracts, and reports (e.g. System Experience in analysis of processes and systems (concentration in human resources, budgets or fiscal accounting))
• Experience interpreting, applying and/or working with California State personnel rules, regulations, policies and/or procedures in regard to payroll, timekeeping, work activity tracking, and leave administration
• Definition Descriptions, Data Dictionaries, Interface Specifications
• Experience in technical customer service with multi-disciplinary business users and stakeholders
• Experience in developing, presenting, testing, and managing technical documentation
• Experience with user support relating to incident management practices
• Ability to understand technology impacts to business areas
• Ability to be flexible and develop new skill sets
• Ability to manage multiple workloads and priorities
• Ability to work in a team environment while demonstrating initiative, integrity, ownership, and accountability
• Ability to provide quality customer service and to effectively communicate verbally and in writing with target audience in mind
• Knowledge of technical workload management tools (e.g. Microsoft Azure Dev Ops Server / Team Foundation Server)

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website:

Human Resources Contact:
Classification & Hiring Unit

Hiring Unit Contact:
Jessica Luttrell / IT Workforce

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Office

California Relay Service: (TTY), (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Final Filing Date: 7/20/2026