Technical Account Manager

Sacramento, United States | Posted on 07/22/2026

At Luxer One, we’re committed to simplifying life by automating package acceptance and completely solving the package problem using the best technologies available. Whether solving the problem in multifamily apartments, placing lockers in Libraries for a convenient pickup, or solving package management challenges for corporate offices, we dedicate ourselves to finding the best solutions for our customers.

Key responsibilities include:
Own the technical relationship and system health for all assigned accounts, ensuring customers get maximum value from the Luxer One platform — while surfacing and supporting growth opportunities through deep technical trust.

Serve as the primary technical point of contact for all assigned accounts

Own system health, uptime, and performance monitoring across each customer's Luxer infrastructure

Proactively identify and resolve technical issues before they impact customer operations

Troubleshoot hardware and software issues; elevate to Engineering or Product when necessary

Lead technical onboarding for new locations — configurations, integrations, and go-live support

Train customers and on-site staff on system usage, best practices, and new feature adoption

Manage and document all technical configurations across assigned accounts

Conduct regular system health check‐ins and technical business reviews

Partner with Product Development to relay technical feedback and champion customer needs

Collaborate with ISS to ensure seamless hand-offs and issue resolution

Identify upsell and expansion opportunities uncovered through technical engagement

Partner with Account Executives to provide technical support on expansion proposals

Ensure customers submit Purchase Orders for new locations

Ensure customers are current on invoices; follow up on outstanding AR

Collaborate with Marketing on technical case studies and customer success stories

Maintain accurate CRM records and technical documentation across all accounts

System uptime and performance targets met or exceeded across all accounts

Technical issues resolved within SLA — zero preventable churn from technical failures

Customers trained and fully adopted on current product features

New locations onboarded on time and to spec

Upsell opportunities identified and surfaced to appropriate AE or closed directly

Clean, accurate technical documentation and CRM records

Internal: GM - ARR, ISS (Implementation & Support), Engineering, Product, Account Executives, Customer Success

External:
Property Managers, IT Contacts, On‑site Staff, Decision‑Makers

System uptime across managed accounts

SLA compliance on technical issue resolution (Sev 1, 2,
3)

Time‑to‑resolution on escalations

New location onboarding completion rate and on‑time delivery

Customer feature adoption rate

Upsell opportunities surfaced per quarter

CRM and technical documentation accuracy

Required skills and qualifications:

• 4+ years of experience in field operations, hardware deployment, or installation management
• Ability to manage multiple projects simultaneously
• Strong organizational skills and attention to detail
• Requires strong ability to translate technical issues into business impact for non-technical stakeholders
• Ideal background:
  
  SaaS/hardware support, field technical account management, or solutions engineering
• Successful track record of B2B solution sales and account management, ideally helping grow revenue in a new market or for a new product
• Willingness to travel on a frequent basis (up to 25%)
• Demonstrate success in building strong direct relationships with customers
• Self-directed, with a track record of succeeding in ambiguous situations
• Creative problem solving – this is a program in its early phases; you will have to overcome unforeseen challenges.
• Must be able to appear in‑person for work in the Sacrameto, CA area