Senior Tech Service Mgmt

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

At AT&T, we empower leaders to drive change in a fast‑evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

Serve as outage manager/crisis manager/incident manager/problem manager to ensure optimal performance, reliability, and continuous availability of technical services across multiple technical organizations, enabling uninterrupted business operations for end users.

Typical tasks may include, but are not limited to, the following:

• Service Availability and Performance: Ensure continuous availability and optimal performance of IT/Network services to support uninterrupted business operations.
• Incident, Problem, and Change Management: Address and resolve incidents quickly, oversee changes to minimize service and exposure risks, and identify root causes to prevent future issues.
• Configuration and Capacity Management: Maintain an accurate CMDB (Configuration Management Database) and manage system capacity and demand to meet current and future needs.
• Stakeholder Collaboration and Communication: Work closely with business units, technical teams, and vendors to ensure alignment, effective service delivery, and clear communication. Manage technical insights, collaboration, and recommendations for network optimization/enrichment & streamlined operations.
• Service Levels, Reporting, and Compliance: Define and ensure compliance with SLAs (Service Level Agreements), provide regular performance reports, and manage compliance with regulations and risk factors. Ensure alternate routing and fault tolerance to ensure customer requirements are met.

• Bachelor’s degree (BS/BA) desired in Computer Science.
• 3+ years of related experience.
• Certification is required in some areas.

• An experienced professional with advanced, interdisciplinary knowledge, resolving difficult and complex issues using broad professional concepts.
• Guides others, applying advanced principles and company practices.
• Leads moderate sized projects (or parts of larger projects) with strategic value.
• Operates autonomously with frequent senior leadership interaction.

No

Creates plans and manages Tier 2 issues and solves complex immediate issues.

$ - $

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility.

Apply today!