Senior Operations Engineer
Listed on 2026-08-15
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IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, IT Consultant
Job Title
This position is limited term for 12 months but may be extended for an additional 12 months, not to exceed 2 years. This position may become Permanent/FT pending budget approval.
Under general direction of the Chief of IT Operations, the Senior Operations Engineer serves as a specialist on complex Information Technology systems and performs a variety of advance level tasks in connection with the analysis, installation, implementation and support of IT services and systems. This position serves as part of the 2nd and 3rd level support Service Desk, delivering expert-level technical assistance, resolving complex IT issues, managing escalated service desk tickets, and improving IT service delivery through process optimization efforts.
The IT Specialist II answers customer calls, monitors, and responds to requests received through the IT helpdesk, documents, troubleshoots, and tracks service disruptions throughout the enterprise.
You will find additional information about the job in the Duty Statement.
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