Field Services Analyst RTH-771 2223-7627.02

Field Services Analyst

Our client is looking for a Field Services Analyst for a 6 month 100% onsite contract opportunity located in Sacramento, CA. This role has a high chance of extensions.

The Field Services analyst provides hardware (desktop, laptop, tablet), software and printer support to users while maintaining a high level of customer satisfaction. Performs field support activities with direction from Supervising Analyst or IT Analyst level personnel, which may include:

• Installation, configuration, and troubleshooting of desktop operating systems and application software. Examples include, Windows 10 Windows 11, MS Office Suite 2016, Office 365, anti-virus, and encryption software.
• Active directory account administration
• Participate in projects for testing, hardware rollouts, adds, moves, and upgrades, as needed.
• General IT technical support, troubleshooting, and documentation for customers and internal IT staff
• Receive, inventory and install new equipment, process surplus IT equipment leaving the environment, or relocate equipment.
• Perform user and system requirements gathering and analysis
• Determine requirements, design and build for customer use hardware
• Determine proper installation parameters for software and hardware
• Analyze, detect, identify and correct technical problems and deficiencies
• Properly escalate issues and follow through to successful resolution
• Monitor system performance.