Digital Financial Assets Support Specialist

Job Title

Under the general direction of the Deputy Chief Information Security Officer (DCISO), the incumbent provides journey-level business systems analysis, governance support, compliance analysis, workflow coordination, operational documentation, and control support for systems and processes related to virtual currency and digital financial assets.

The incumbent works with program staff, accounting staff, IT personnel, and external partners to document requirements, support secure workflows, coordinate testing, maintain governance records, and integrate operational controls into system and business processes.

The incumbent is responsible for developing and maintaining process documentation, user procedures, operational guidelines, data standards, and control-related materials; supporting policy implementation and compliance coordination; assisting with audit and governance activities; monitoring review periods for policies and procedures; and troubleshooting workflow and user-impact issues affecting digital financial asset systems and related business processes.

Duties include, but are not limited to, the following. Candidates must have the ability to perform the following essential functions with or without reasonable accommodation. Information Technology Specialist I duty statement tasks are to be carried out under general supervision and following industry standard unless specified.

Duties Performed:

• Business Systems Analysis and Workflow Support. Analyze operational requirements, document workflows, support business rules, develop test scenarios, and coordinate process improvements for digital financial asset operations and related business processes. Work with program, accounting, technical staff, and external partners to clarify requirements, identify business impacts, improve workflow efficiency, and support consistent and accurate processing across supported functions.

• Governance Documentation, Policies, and Procedures. Develop, review, and maintain governance documentation, user guides, desk procedures, workflow documents, control narratives, business guidelines, reporting standards, and related materials that support secure, consistent, and auditable operations. Monitor policy and procedure review cycles, coordinate updates, and help ensure business process documentation remains complete, current, and aligned with operational and security requirements.

• Compliance Analysis and Control Coordination. Assist with IT governance analysis, IT compliance analysis, compliance reporting, audit requests, data source reviews, control documentation, and coordination with program, accounting, technical teams, vendors, and third-party integrators on workflow and control matters. Review information for completeness, identify potential gaps or noncompliance concerns, and support actions needed to strengthen controls and maintain accountability.

• User Support, Security Coordination, and Troubleshooting. Analyze workflow, user access, data quality, reconciliation, and system usage issues affecting digital financial asset operations. Track issues, document business impacts, coordinate corrective actions, support access review and control-related activities, and assist with implementation impacts associated with security findings, remediation efforts, policy changes, and testing activities.

• Miscellaneous ISO Support. Perform other related technical and administrative duties to support Information Security Office priorities and organizational needs, including special assignments, training support, document updates, issue coordination, meeting support, reporting assistance, and other work as directed.

You will find additional information about the job in the Duty Statement.