IT - Help Desk and Desktop - Senior Desktop Technician

Who We Are

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

Job Title: Senior Desktop Technician

Status: Non-exempt

Reports to: Supervisor - IT Support

Department: IT Help Desk and Desktop

Job Code: 1523

Pay Range: $33.56 - $38.00 Hourly

You are a highly skilled and solutions-oriented IT professional with advanced expertise in endpoint management, desktop support, and device lifecycle administration. You excel at diagnosing complex technical issues, implementing scalable technology solutions, and driving operational efficiency across the organization. Known for your customer-focused approach, you provide exceptional support to employees and senior leadership while mentoring team members, improving processes, and ensuring a secure, reliable technology environment.

• Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems and hardware; determine the source of problems and classify their level, priority, and nature.
• Take ownership of more complex issues and drive for resolution. Investigate the root cause and implement improvements to reduce future occurrences.
• Responsible for creating, maintaining, and managing the gold build process for all desktop, laptop, and thin client images.
• Manage image and patch deployment using centralized enterprise desktop management systems. Build installer packages, application updates and operating system updates.
• Design, test and implement Mobile Device Management policies and configurations.
• Detect, diagnose, and resolve and/or elevate system issues arising within the workstation system architecture including workstation hardware, Windows operating system, as well as commercial off the shelf and vendor applications.
• Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, audio video devices, ATM’s, phones and other computer and telecommunications equipment.
• Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.
• Analyze and make recommendations for hardware and software standardization.
• Mentor and support desktop support staff in their daily workload offering assistance and support for more advanced problems.
• Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
• Assist IT-Support management to ensure hardware and software remediation is performed and maintained regularly.
• Provide efficient and accurate service while meeting strict deadlines. Some work will be accomplished within a short span of time.
• Assist in license, asset management, and CMDB maintenance.
• Provide input to IT-Support Management in regard to staff performance for performance evaluations.
• Assist with managing staff schedule and attendance.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position through compliance training.
• Perform other duties as assigned.

• Bachelor’s Degree in Information Technology, business or related field required
• Equivalent work experience may be considered in lieu of 4-year degree
• 5+ years supporting operating systems, applications, desktop, and laptops in a LAN/WAN environment required

Golden 1 Credit Union…