IT Manager

About Us

Effortless Office partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services.

This newly created embedded position within Effortless Office will serve as the dedicated, on-site technology leader for one of our key clients — Sacramento SPCA — owning their technology function top to bottom. From hands-on equipment support and new staff onboarding to technology budgeting, vendor coordination, and presenting at weekly leadership meetings, this role keeps the client's entire technology ecosystem running.

Technology touches everything they do, from adoptions and clinic operations to fundraising and community outreach, and this position ensures it all works.

The IT Manager will be embedded with Sacramento SPCA day-to-day, but will never work in isolation. As an Effortless Office employee, they are backed by our full MSP organization — 24/7 helpdesk, cloud infrastructure engineers, security tooling specialists, and escalation support — and will collaborate closely with those internal teams to implement and support the client's IT roadmap. This role exercises sound judgment about when to resolve issues directly on-site, when to pull in EO's centralized resources, and when to engage a specialty vendor.

This role requires excellent communication skills, the ability to collaborate across teams while retaining subject‑matter authority with the client, and 5+ years of broad, hands‑on IT experience. It fits two profiles equally well: a strong senior technician with informal leadership experience ready for a dedicated client‑facing seat, or a seasoned IT professional who wants to trade large‑organization scale for the challenge and variety of owning technology end‑to‑end for a mission‑driven organization — with the full backing of an MSP behind them.

Location:

Sacramento, CA

Schedule:

Tuesday – Saturday 8:00 am – 5:00 pm PST

Salary Range: $70,000 - $80,000 annually

Benefits:

• Health, dental, and vision insurance
• 401K+ employer match
• Paid time off and holidays
• Opportunities for career growth and development
• Formal and structured mentorship
• Training and certification support

• Serve as the IT authority and single point of accountability for the day‑to‑day technology function.
• Write clear, jargon‑free all‑staff communications about technology changes, and present IT updates, risks, and recommendations at weekly leadership meetings.
• Hold staff accountable to technology policies (e.g., data retention, storage cleanup, new security measures) — speaking with confidence from a place of expertise while collaborating respectfully.
• Act as the primary liaison between Effortless Office and SSPCA Staff: coordinate escalations, maximize the value of our managed services contract, and partner with EO to implement and support the IT roadmap.
• Setup technology and provide technical assistance during organization’s signature fundraising events (2 events per year).
• Balance project timelines and competing priorities, drive projects to completion, and own project communications even when technical execution is outsourced.
• Perform routine maintenance and troubleshooting of local equipment — workstations, printers, peripherals, conference room AV, and network gear — with EO remote support as needed.
• Resolve escalated issues across hardware, software, connectivity, Microsoft 365, Google Workspace, and Zoom telephony, performing root cause analysis on recurring problems.
• Set up new staff with accounts, hardware, and first‑week support.
• Own inventory management: track who has what and where it is, keep parts and supplies stocked for quick fixes, and maintain an equipment lifecycle and replacement plan.
• Recommend an annual technology budget, manage the approved budget, and procure hardware and software for the organization, including department‑specific requests.
• Develop and maintain organizational technology policies, IT department procedures, and incident response/disaster…