Information Technology Associate

Position Details

Job Code #: JC-529969

Position #(s):

-XXX

Classification: INFORMATION TECHNOLOGY ASSOCIATE

Salary A: $4,935.00 - $6,614.00

Salary B: $5,424.00 - $7,270.00

Salary C: $5,930.00 - $7,947.00

Salary D: $6,521.00 - $8,740.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: 2

Work Location:

Sacramento County

Telework:
Hybrid

Job Type: Permanent, Full Time

Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The mission of the California Department of Social Services is to serve, protect, and support the people of California experiencing need in ways that empower wellbeing and disrupt systemic inequities.

The vision of the California Department of Social Services is to provide quality services with a commitment to an inclusive, diverse, and equitable California where all people can thrive.

Information Systems Division's (ISD) mission is to develop, support and promote the business value of IT which comes from the ability to conduct business processes more reliably, faster and at lower cost. ISD creates value by continually improving customer service and providing access to information that enables better decision making by CDSS business units. This position shall focus on the Client Services, IT Project Management and System Engineering domains.

• effectively managing information systems and equipment;
• planning, communicating and implementing responsible information technology policies and solutions; and,
• sharing and transferring information technology knowledge and tools.

We ensure opportunities for everyone to participate in a meaningful way in fulfilling the mission and vision of CDSS.

We prioritize the lived experiences of community members as a driving force behind the creation, implementation, desired impact, or change of programs and services.

We engage, operate, and advocate from the understanding that each community and person have desires and capabilities to lead in their own life.

We provide services that align intent and impact by ensuring that they are accessible, community driven, interconnected, and continuously improved.

We equitably collect and analyze data, take data-driven action, and measure outcomes relevant to those we serve, ensuring transparency and accountability.

If you have a passion to be a part of a team that works to serve, aid and protect needy and vulnerable children and adults in ways that strengthen and preserve families then is this is the place for you!

The Information Systems Division works in collaboration with programs and county agencies, to provide solutions to systems that assist families access essentials such as, but not limited to, medical services, care providers, groceries, and transportation.

Duties:

• Under the direction of the Information Technology Supervisor II (IT Sup II), the Information Technology Associate(ITA) is responsible for providing immediate support to users utilizing California Department of Social Services (CDSS) Information Technology (IT) equipment. The ITA serves as a Desktop Support technician for all users including hardware and software support, and provides advice, consultation, and analytical problem solving assistance in complex end user computing.
  
  The primary duties of the ITA lie within the Client Services Domain. Elements include:
  The full life-cycle of end user device solutions including evaluation, configuration, provisioning, training, security, tracking and support for an end user computing environment.

The Department of Social Services does not participate in E-Verify for employment authorization purposes. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

Please Note:

A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application to be considered for this position. Applications submitted without an SOQ may be disqualified for this position.

Do not include any confidential information in any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential…