Field Service Engineer- Northern Region Job Sacramento area,California USA,IT/Tech

Base Pay $25.75 - $46.50 / Hour
Employee Type Nonexempt FT

Come and join our team! We are a local growing private medical practice specializing in the diagnosis and treatment of patients with diseases of the retina and vitreous. We are looking for individuals who would like to establish a career in healthcare working for a company with nationally recognized physicians. We provide on the job training giving you the ability to grow and advance your skills along with gaining innovative knowledge.

Established in 1977, we have locations all over Northern California including Sacramento, Grass Valley, Roseville, Stockton, Modesto, Fairfield, Elk Grove, Folsom, Yuba City and Chico. Our physicians are nationally known, and we continue to be on the leading edge of retina care by utilizing the latest equipment and both participating in and designing new clinical trials to advance the state of care for retinal diseases.

Join 240+ other team members working for our nationally recognized retina specialty practice.

ThThe Field Service Engineer provides value to the Practice by providing enterprise-level assistance to our users. This position diagnoses and troubleshoots so software and hardware problems and helps our users install applications and programs.

Responsibilities:

Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration, and Diagnostic devices
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue
Properly elevate unresolved issues to the appropriate resources
Provide prompt and accurate feedback to users
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Identify and maintain best cyber security practices and correct issues when they arise
Help educate the staff in problem solving skills that help them perform the jobs

Requirements

Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and address basic technical issues
Ability to identify problems, their underlying causes, and propose and implement solutions
Familiarity with remote desktop applications and help desk software
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Ability to work independently and as a part of a team

Required

Education and Experience:

Hands-on experience with Windows/Windows Server/Android/iOS environments
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
Certification in Microsoft, Linux, Cisco, or similar technologies is a plus
Experience with Next Gen EPM/EHR strongly preferred

Physical Requirements:

Sitting and viewing computer screen for extended periods, up to 90% of the time
Keyboarding, up to 75% of the time
Standing, up to 50% of the time
Lifting, reaching and bending, up to 45% of the time
Lifting or moving objects up to 25 pounds
Driving up to 60% of the time

Full-time immediate employee benefits:

Paid Time Off (PTO) 13 days per year, as accrued.
7 Paid Holidays per year.
Scrub Allowance
Ability to participate in company 401k plan offered through Fidelity.

On the first of the month following 30 days of employment benefits:

Medical insurance – employer pays 95% of premium of base HMO plan for employee (dependent coverage available for purchase).
Group dental, vision, life, and accident plans available for purchase.
Flexible Spending Account participation available.
Allows pre-tax deferrals of amounts for medical, dental or vision premiums
Allows pre-tax deferrals for dependent care expenses, subject to limitations

After 90 days of employment – Paid Sick Leave of 3 days per year.
After one year of service – 401K Plan Safe Harbor contribution (3% of annual earnings) received after plan year ends.