Enterprise Technical Services Lead

Job Description And Duties

Why Join California Health and Human Services Agency Office of Technology and Solutions Integration (CalHHS OTSI or OTSI)?

Why Join California Health and Human Services Agency Office of Technology and Solutions Integration (CalHHS OTSI or OTSI)?
At OTSI, your work directly improves the health and well-being of Californians. We exist to be the trusted partner to CalHHS and its 12 state departments to deliver high-impact IT and data solutions that strengthen health and human services programs statewide.
We bring leadership, expertise, and capacity together and work collaboratively with our partners to design, deliver, and support IT and data solutions that accelerate the delivery of health and human service program outcomes and service value. Our culture is grounded in accountability, respect, integrity, and collaboration, and we integrate those values in how we lead, how we work, and how we serve.
If you are interested in applying your knowledge, skills, and experience in supporting critical public services, influencing statewide health and human service outcomes, and working alongside leaders and professionals who take ownership of results – OTSI is where that happens!

OTSI is looking for an IT professional who can lead complex enterprise technology operations, guide modernization efforts, and provide strategic technical direction for the California Healthcare Eligibility, Enrollment, and Retention System (CalHEERS) Project.
CalHEERS supports account creation, consumer application, eligibility rules, and health plan selection for insurance affordability programs. CalHEERS interfaces via the Electronic Health Information Transfer (eHIT) with the Statewide Automated Welfare Systems (SAWS) for Modified Adjusted Gross Income (MAGI) Medi-Cal eligibility, enrollment and reporting, and provides data for potential eligibility to other programs such as, non-MAGI Medi-Cal, Cal Fresh, and California Work Opportunities and Responsibility for Kids (CalWORKS).
The Information Technology Specialist II serves as the lead technical authority for CalHEERS Technical Services. This role provides enterprise-level leadership and oversight of complex technology operations, system integrations, modernization initiatives, and strategic technology planning supporting CalHEERS and related Covered California technology programs. The position leads and directs the activities of contractor resources and provides governance across multiple technology domains, including application integrations, cloud services, Salesforce platforms, Contact Center technologies, enterprise data services, cybersecurity compliance, and production operations.
The Information Technology Specialist II translates business objectives into technical solutions, leads advanced analyses and research, oversees vendor performance, manages technical risks and dependencies, and ensures the reliability, security, and continuous improvement of critical enterprise systems. The incumbent advises management and stakeholders on emerging technology initiatives, enterprise architecture, and modernization efforts, including artificial intelligence-enabled capabilities. Duties require access to systems containing federal tax information (FTI), personally identifiable information (PII), and other confidential or sensitive information.

The provides more information about us including our strategic goals and priorities.