Property & Casualty Claims Manager

About Hub

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing customers with peace of mind by offering unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team across North America is a unique aggregation of entrepreneurs and leaders recognized for excellence throughout the insurance community.

Throughout our network of more than 450 HUB offices, we offer a competitive, exciting and friendly work environment that strategically positions employees for longevity and success. HUB invests in the future of our employees, providing continuous opportunities for growth and development. Our entrepreneurial culture empowers people to make the best decisions for our customers and organization. We are committed to providing competitive and flexible benefits options that evolve with your needs.

The Property & Casualty Claims Manager oversees the Claims team, managing accountabilities in the administration of property & casualty claims. This leadership and supervisory role manages processes, training, and collaboration among Claims Advocates, operational sales support, and client‑related services. The manager may also serve as a Claims Advocate, interpreting claims analysis, advocating for clients, and collaborating with adjusters, lawyers, and insurance companies.

• Manage and mentor claims representatives across multiple offices.
• Ensure client questions and concerns are addressed promptly.
• Develop, implement, and enforce property & casualty claims procedures, processes, and reporting practices.
• Handle high‑profile clients’ claims for top 200 accounts.
• Build trust with external and internal executive teams through direct interactions and presentations.
• Meet with clients to discuss reserve adequacy and proper claims handling.
• Provide and support clients with claims solutions specific to their business operations.
• Assist clients in managing potential exposures and risks.
• Coordinate claim reviews with insurance carriers and/or TPAs.
• Assist with marketing and sales of claims management services to prospective new accounts.
• Communicate and strategize with insureds, carriers, TPAs, adjusters, attorneys, etc., to facilitate settlement.
• Review policies to determine coverage for appropriate reporting.
• Read summons, leases, and contracts to determine proper handling of claims and liability.
• Maintain a diary of files for follow‑up and document all follow‑ups via notes in the database.
• Maintain accurate and organized claim files, updating all HUB computer systems and automated agency management systems.
• Create and maintain claim trending, lags, and loss analysis reports of complex claims.
• Navigate various carrier databases.
• Interact hands‑on with account service units.
• Review carrier coverage position letters and create correspondence disputing the carrier position as appropriate.
• Act as a liaison to other offices regarding distribution of work/claims.
• Lead integration of acquired claims personnel and operations into HUB’s standards and workflows.
• Act as a resource for problem escalation and communication with all necessary parties.
• Answer team member questions, help with problems, oversee work for quality and guideline compliance, and provide feedback and training opportunities.
• Conduct annual performance reviews for direct reports and assist in budgeting and operational expense monitoring.
• Conduct team meetings to update members on best practices, expectations, assignments, and responsibilities.
• Develop and execute product, service, and technical training programs, set departmental expectations, standards, policies, and conduct periodic audits.
• Perform other duties and projects as assigned.

• High School Diploma / GED.
• 10+ years of property & casualty claims adjustment experience (brokerage preferred) or equivalent combination of education and experience.
• Property & Casualty License preferred.

• Confidence and demeanor to interact effectively with all organization levels.
• Pro…