Medical Interpreter Services Supervisor

Job Summary

This position is responsible for daily operation of the department, which includes supervising staff and dispatching scheduled interpreters to in‑person and video assignments throughout the day (spoken languages and ASL), prioritizing patient requests, answering multiple phone lines and responding to requests after hours & on weekends. This position is also responsible for interpreter and provider training, externship coordination, vendor request management, department website management, language proficiency assessments, multicultural development through department events coordination, vendor equipment coordination, and written translation services coordination.

This person is responsible for leading a team of varied language translators, serving as the primary contact for UC Health written translation projects. Coordinate and supervise department staff in translation, proofreading, editing and preparation of final copy or written materials from the source language to the specified target language. Perform department billing functions for written translation projects and Intercampus/Interdepartmental invoicing.

#CA-DS

• Required to hold a valid California driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program
• Bachelor’s degree in a related area and/or equivalent experience/training.
• Previous lead/supervisory experience with the skills to evaluate staff performance fairly and with sensitivity, and to provide sufficient feedback for staff development.
• Experience triaging calls and requests; dispatching staff and vendors using database systems; working under pressure and strict deadlines.
• Demonstrated experience as a translator of general and technical English language text into a target language, and text of similar difficulty from a target language into English.
• Solid subject matter knowledge of medical interpretation and translation services to train and guide employees on techniques.
• Ability to apply cultural knowledge and sensitivity to improve patient experience.
• Solid knowledge of relevant interpreter federal, state and local laws and regulations.
• Excellent knowledge of grammar, syntax, sentence structure, common idiomatic expressions, medical terminology, and less common terms in the target language.
• Ability to apply policy knowledge to identify compliance risks and regulatory issues.
• Demonstrated skills in employee supervision and HR administration.
• Leadership skills to motivate and inspire staff to improve medical interpreter services.
• Demonstrated ability to prioritize effectively to meet deadlines in a complex, challenging environment.
• Solid organizational and customer service skills to structure unit operations and lead assigned staff in an efficient and effective manner.
• Interpersonal skills to work collaboratively, coordinate and integrate with physicians, nurses, and other health professionals throughout the organization. Ability to maintain cooperative working relationships with professional and administrative staff, patients, peers, multidisciplinary team members, management, and outside agencies.
• Solid skills to quickly evaluate complex issues and identify resolutions within defined procedures and policies.
• Demonstrated ability to solve problems and suggest solutions through critical thinking process.
• Solid verbal and written communication skills to explain clinical concepts in multiple languages, actively listen, persuade, advise, and counsel.
• Ability to perform commonly applicable functions in word processing and spreadsheet software.
• Solid knowledge of the organization’s medical interpreter application programs to troubleshoot issues and recommend improvements in convenience and efficiency.

• Certification from a medical interpreter school or program such as CCHI or NBCMI.
• Higher education coursework in a second language preferred.
• Completion of a formal supervisory training and demonstrated mentoring experience.
• Completion of a formal “Train the Trainer” course in healthcare interpreting preferred and a formal cross-cultural competence…