Customer Service Coordinator

Customer Service Coordinator

We are immediately hiring a Customer Service Coordinator for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.

Pay Type:

Hourly

Annual Salary Pay: up to $25.00 an hour based on experience

Schedule:

Monday-Friday 08:00am-05:00pm (Pacific Standard time zone preferred)

When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation's biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

Here are a few of the many benefits when working with us:

• Medical, Dental, Vision Benefits start at 30 Days
• 401 (K) Savings Plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
• All major holidays paid and Paid time off within your first year
• Up to 12 weeks paid maternity leave

Responsible for the day to day management of Ryder's eCommerce customers. They serve as the customers' "eyes and ears" in our warehouses and ensure that we are exceeding their expectations every day. They are responsible for supporting the Customer Success Manager regarding customer inquiries on the status of their fulfillment orders, inventory and other customer needs as directed while working collaboratively with our internal teams to identify gaps in our performance and/or expectations and follow them through to resolution.

Interact with clients and Customer Success Manager in resolving problems or issues.

Monitor and manage key performance indicators and execute root cause analysis utilizing operating systems.

Provide all support function activity including accuracy and timeliness of data processing, reporting analysis, and all other customer specific inquiries as directed by Customer Success Manager.

Cohesively work with internal SME(s) to resolve problems and/or support projects.

Prepare various reports as required or any support document needed.

Support and develop improvement initiatives in support of the Customer Success Manager.

Responsible for preparation in support of client quarterly and monthly account reviews.

Evaluate, quantify and present opportunities for continuous improvement at assigned accounts. Responsible for preparation in support of client quarterly and monthly account reviews.

Monitor quality.

Strong verbal and written communication skills

Strong planning and organizational skills

Possesses a high degree of initiative

Demonstrates analytical skills

Demonstrates problem solving skills

Excellent interpretation of complex statistical data

Must be computer literate and able to use the Microsoft Office Suite (Excel, Word, Access & PowerPoint required) as well as internet for work related matters

Demonstrates customer service skills

Develops and delivers effective presentations (preferred)

Excellent interpersonal skills

Detail oriented and customer focus

Working knowledge of FBAP, TIS, ROL and TM systems advanced required

Knowledge in statistical and transportation analysis tools such as Minilab, SAS, Metlab, 12, Tmod, ILPS advanced required

Bachelor's degree required in Business, Logistics, Transportation

Two (2) years or more of industry related experience required

Two (2) years or more Experience in fulfillment and logistics required

Working knowledge of FBAP, TIS, ROL and TM systems. advanced required

Knowledge in statistical and transportation analysis tools such as Minilab, SAS, Metlab, 12, Tmod, ILPS. advanced required

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Hourly

Minimum Pay Range: $20.00

Maximum Pay Range: $25.00

For all Full-time positions only:
Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Some positions require additional screening that may include employment and education…