Supervisor - Checking Operations

status: exempt

report to: mgr – item processing & checking ops

department: item processing

job code: 5010

pay scale: $93,700.00 - $95,000.00 annually

this position supervises, plans, organizes, and directs the checking operations team to ensure the efficient, accurate and timely processing of deposit operations services to members. Leads the checking operations team by coaching, training, counseling, monitoring, and providing feedback and evaluations. Responsible for daily operations of the check payment services systems, courtesy pay and overdraft programs, and other deposit products and services.

Maintains an excellent knowledge of all applicable laws, rules, and regulations to protect members’ accounts and the integrity of the credit union. Communicates and interacts with members, branches, and department personnel to provide direction and assistance related to all areas of responsibility. Motivates staff to meet golden 1’s strategic goals.

• identify, investigate, respond, and resolve problems and complaints, and report/escalate any potential issue that may affect system integrity or member satisfaction using established procedures. Communicate to senior management items relating to product, services, and industry trends as well as inquiries, follow up on escalated issues.
• maintain a thorough understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti-money laundering laws appropriate to the position. Have an in-depth knowledge of check‑related regulations like reg e, reg d, reg cc, and general collection and banking practices. Stay up to date on industry trends and regulatory changes. Maintaining current knowledge in credit union policies and practices and communicate them effectively to staff.
• foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout golden 1, and embracing our mission, vision, and core values. Oversee all departmental job functions for compliance, timeliness, and accuracy.
• prepare employee performance evaluations and recommendations for merit and promotional increases, as well as administer employee counseling and disciplinary actions. Hire staff, manage and approve department work, and monitor employee performance over overtime. In collaboration with management, develop, implement, and monitor annual goals and objectives. Monitor and maintain staff timekeeping and personnel records.
• administer and ensure all rules and regulatory job functions are processed timely and ensure staff are trained to perform the duties accurately, including key tasks:
  • processing check return (exception) files and accurate and timely reconciliation thereof.
  • processing of incoming charge‑back items and accurate and timely reconciliation thereof.
  • processing of incoming and outgoing check collections, closed accounts, check orders and research.
  • receiving telephone inquiries related to all checking products and services by branches and members.
• participate on special projects and mergers as assigned. Develop, coordinate, and implement all aspects of various highly complex system projects and act as a single point of contact for those projects. Select, direct, develop, follow‑up and monitor the progress and activities of all project team members. Create a post‑validation task list as needed, and validate all tasks post‑merger/project to ensure minimal member impact.
• gather, report, and present data for senior management. Research, analyze, identify problems, and recommend solutions to avoid or mitigate financial risks. Recommend improvements for operational efficiency in all areas of responsibility or within any area of the payment services department. Update and maintain department procedures and manuals and communicate changes to appropriate personnel. Implement new products, services or programs as directed.
• administer and ensure all rules and regulatory job functions are processed timely and that staff perform the duties…