Director, Field Readiness – Behavioral Health

Description & Requirements

Intercare Therapy, Inc. (ICT) provides evidence-based behavior therapy services that support individuals with autism and related disorders and their families. Our mission is to optimize the independence and quality of life of our clients and their families. We are committed to evidence-based practices, excellent customer service, and employee quality of professional experience. We strive to be the preferred service provider and referral partner to our funding sources as well as the employer of choice for behavior analysts in search of a long-term professional home.

At Intercare, we believe that how we prepare our people directly impacts the families we serve. We are seeking a Director, Field Readiness – Behavioral Health to own and elevate Intercare Academy, our new hire training experience for Behavior Interventionists (BIs), Program Managers (PMs), and Clinical Supervisors (CSs).

This is not a traditional L&D role. This leader will wrap their arms around the full Behavioral Health new hire journey — from offer acceptance through field clearance — ensuring every clinician enters the field confident, capable, and ready to serve children and families. The Director is responsible for translating operational priorities, clinical standards, and frontline performance data into onboarding experiences that accelerate field readiness, early‑tenure performance, and first‑year retention.

Role will report to the Senior Managing Director, People Experience.

Location:

Remote
Salary Range: $120k – $140k

Own and elevate Intercare Academy. Intercare Academy is our branded new hire experience. Help evolve it into a best‑in‑class Field Readiness model that blends:

• Practical clinical instruction
• Structured in‑center learning experiences
• Mentorship and shadowing pathways
• Hands‑on role play and mock assessments
• Clear readiness standards and clearance criteria

Design a readiness experience that mirrors the field. Build a training that reflects dynamic, relationship‑driven environments. Strengthen the in‑center experience as a core part of new hire readiness; build structured shadowing and mentoring components; ensure BIs can confidently run a session before their first independent assignment; ensure PMs and CSs can conduct assessments, supervise staff, and engage caregivers with clarity.

Field Readiness should be measurable and constantly improving. Look beyond completion rates to understand real impact. Define and track the indicators that truly matter: readiness confidence, time‑to‑clear, mock assessment performance, early field outcomes, and 90‑day retention. Using both data and frontline feedback, continuously refine Intercare Academy—strengthening what works, removing friction, and evolving the experience as our organization grows. Translate insights into clear, practical updates that help Clinical and Operations leaders understand what’s working, where gaps exist, and how readiness is trending over time.

Lead a small Field Readiness team as a player–coach—setting direction, elevating standards, and stepping in when needed. While managers oversee day‑to‑day delivery and coaching assignments, ensure the team is aligned, calibrated, and operating with consistency across regions.

Collaborate closely with Clinical, Operations, Talent Acquisition, and HR to anticipate hiring needs, align readiness expectations, and ensure training mirrors real‑world demands. Evaluate and manage external partners or tools thoughtfully to enhance the learning experience without complicating the readiness model.

• Bachelor’s degree in Education, Organizational Development, Psychology, or a related field
• 6–8 years of experience in Learning & Development, Organizational Development, or similar roles, including people leadership
• Demonstrated experience building and scaling learning programs for on‑site, frontline, or clinical teams
• Strong ability to translate data, feedback, and business needs into clear learning strategies and narratives
• Experience improving L&D operations, processes, or systems
• Working knowledge of adult learning principles and modern…