Animal Intake Associate

Job Type

Full-time

Description

Job Title: Animal Intake Associate

Department: Intake

Reports To: Animal Intake Manager

FLSA Status: Non-exempt, Full-time

Salary Range (A3): Hiring Range: $19.50 - $22.00 per hour;
Salary Range: $19.50 - $25.30 per hour

Overview:

The Sacramento SPCA is a vibrant, well-established and respected non-profit animal welfare organization. Through our nationally-ranked high-volume spay and neuter clinic (we are ranked as one of the top 10 clinics in the country!), successful adoption program, behavior and training programs and commitment to excellent animal care, the Sacramento SPCA is giving more than shelter and saving animals one life at a time.

General Summary:

The Animal Intake Associate delivers excellent customer service by assisting the public with specific animal intake service needs, answering questions and concerns, and providing accurate information to clients. The daily responsibilities of this position include serving clients seeking end of life services for their pets, surrendering animals to Sacramento SPCA, and reclaiming lost pets. Individuals in this position represent Sacramento SPCA philosophies and procedures to the public and are expected to maintain a positive and compassionate environment for those individuals visiting or calling the Sacramento SPCA.

Essential Job Functions:

• Greet and welcome every client into the Animal Intake Lobby.
• Deliver excellent customer service to all clients, staff, and volunteers.
• Project warmth while actively engaging with members of the public.
• Provide compassionate service to clients in a heightened emotional state.
• Strive to provide education to clients, as well as recognize opportunities to further professional growth and education.
• Answer client phone calls and emails in a professional manner and assist members of the public in person while seeking out opportunities to make meaningful relationships and leave lasting positive impressions.
• Work quickly and accurately in a fast-paced environment using the SSPCA's internal data and record keeping software in order to provide transparent and relevant information, minimize client wait time, and provide excellent customer service.
• Accurately and efficiently process paperwork for animal surrenders, strays, reclaims and end of life services.
• Confidently read and verify customer identification.
• Possess the knowledge necessary to discuss the responsibilities of pet ownership, provide information about SSPCA services, and explain animal intake services and processes to shelter guests.
• Proactively seek opportunities to educate customers, staff, and volunteers about surrendering animals, animal welfare, and end of life services.
• Confidently and compassionately assist customers with end of life services and occasionally assist with the euthanasia of animals by injection as required.
• Possess the ability to stay calm, collected, and maintain composure in occasionally high stress situations and environments.
• Have the ability to multitask and to follow through on several assignments or tasks simultaneously.
• Communicate principles that convey and impart an understanding of the philosophies and procedures of the SSPCA to the public with compassion and candor.
• Possess the ability to continuously advance compassion and remain calm when dealing with emotionally charged situations and interactions with members of the public.
• Work collaboratively within a team that is dedicated to saving lives daily.
• Positively engages with team members in other departments across the organization to maintain meaningful relationships in support of positive communication and efficient operations organization-wide

Additional Duties and Responsibilities:

• Treat all animals humanely, with compassion and concern, and transmit these values to others.
• Keep records of and respond to voicemails that are left by clients on the Animal Intake phone line.
• Perform efficient data entry, recordkeeping, filing and other reception duties.
• Assists with special events, including those held off campus, and occasional fundraising as needed.
• Must be punctual and maintain regular, predictable attendance.
• Must be committed to a high standard of safety and be…