Deli Clerk Part Time

POSITION SUMMARY The Deli Clerk is responsible for providing consistently phenomenal customer service, creating delicious made-to-order food and beverages for customers, and maintaining attractive displays of products. This position upholds Co-op standards, including genuine customer service, departmental conditions, safety, productivity, and other workplace conditions, in a manner that upholds the values of Sacramento Natural Foods Co-op and the co-operative identity.

DEPARTMENT Deli Non-exempt REPORTS TO Deli Manager UNION STATUS Teamsters Local 150 ESSENTIAL DUTIES AND RESPONSIBILITIES

• Upholds all Co-op policies, procedures, and expectations.
• Department Operations and Customer Experience
• Exceed our customers’ expectations for service and provide a welcoming environment for all people and diverse backgrounds in accordance with the Co-op’s customer service standards.
• Model, provide, and ensure customers receive prompt, friendly, and courteous services in a professional manner that markets our cooperative advantage.
• Maintain a calm and friendly demeanor with all customers and in all situations.
• Ensure that product displays are maintained, full, clean, and attractive at all times.
• Produce food products that meet our standards of quality and quantity as defined by SNFC.
• Fulfill customer orders and serve all food items in a timely and efficient manner while following department procedures for pricing, packaging, and weighing.
• Consistently replenish products to ensure freshness and visibility.
• Help customers make product selections by answering questions and providing information about ingredients in all food items.
• Be willing to taste all food products produced by the food service and follow department procedures for tasting.
• Ensure accurate and sanitary product processing, packaging, labeling, dating, and pricing according to department procedures.
• Maintain a working knowledge of all menu items, ingredients, vendors, and products in all Food Service areas.
• Follow proper procedures for price changes, handling new products, and signage.
• Maintain a working knowledge of products and supply back stock, informing the management team of shortages.
• Check all hot and cold food temperatures in compliance with food safety standards.
• Maintain all documentation (logs, checklists, etc.) for each station.
• Prioritize time to ensure that prep work, stocking, cleaning, dishwashing, and customer service are handled efficiently.
• Assist in bussing duties as needed, keeping dining and patio areas clean and cleared of dishes and well-stocked with supplies.
• Clean and maintain work areas, including floors, facilities, utensils, and equipment; collect and place garbage, recycling, and compostable items in designated containers.
• Assist with all cleaning, dish washing, and other assigned food service duties.
• Follow department procedures for processing known loss, invoices, special orders, and transfers.
• Rotate all products using first-in, first-out (FIFO).
• Use equipment safely and properly in accordance with training for that specific equipment, and only use equipment you have been trained to use safely.
• Check chemical sanitation levels (PPM) on dish machine, sanitizer buckets, and report all discrepancies to management.
• Properly handle all chemical and sanitation products.
• Assist with any and all food preparation, including baking and dishwashing when needed.
• Adhere to scheduled shifts and be ready for work when the shift begins.
• Wear proper clothing in accordance with the Sacramento Natural Foods Co-op and department Dress Code during shift, including apron and nametag.
• Maintain accurate and attractive signage within the department.
• Keep the department orderly and clean.
• Other Duties
• Assist in inventory counts, storewide cleaning, and other projects as needed.
• Attend meetings and events as requested.
• Ensure equipment repair and maintenance is communicated to appropriate personnel and make adjustments until equipment has been improved.
• Demonstrate support for the cooperative values and principles daily.
• Perform other duties and work in other departments as assigned.
• Know and uphold the Employee Handbook consistently.
• Must be available to work hours based…