Supervisor - Relief F&B

Overview

The incumbent is responsible for operating and maintaining an efficient and profitable front-of-the-house food services operation; supervising the activities and functions of multiple food outlets, including monitoring of the budget, staffing issues, and operational performance, ensuring the delivery of quality service and the most appropriate price value consistent with Hard Rock Hotel & Casino Sacramento at Fire Mountain objectives.

• Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Hires, motivates, evaluates and supervises front-of-the-house staff in order to ensure team members receive adequate guidance and resources to accomplish established objectives.
• Responsible for morale of staff through quality of supervision and training and provides training for all assigned outlet personnel to ensure guest service standards are met.
• Aids in creating department standards, guidelines and objectives and maintains other administrative processes, such as training plans, operating procedures, and staffing to ensure proper planning and efficient operation of the outlet.
• Maintains an intricate knowledge of restaurant performance by monitoring guest satisfaction, volume, cost, marketing promotions and competitors’ programs in order to implement necessary and innovative changes to ensure Hard Rock continues to offer superior product and service.
• Monitors and evaluates the performance of Food & Beverage service by observing operations, surveying guests and coordinating with team members in order to develop strategies for proper planning and ongoing improvement of guest services and financial return.
• Conducts inspections of front-of-the-house areas to ensure compliance with procedures, security of company assets, and guest and employee safety.
• Investigates and resolves guest complaints in order to maintain positive guest relations.
• Works in coordination with culinary department to provide and maintain optimum dining experience.
• Coordinates with Marketing and Player Development to properly prepare for increased guest volume due to group functions and special events.
• Assists with operations in all Food & Beverage outlets.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Attend seminars when needed.
• Responsible for cleaning and sanitizing work and public spaces.
• Other duties as assigned.

Education and /or experience requirements:
This knowledge and these abilities are typically acquired through the completion of a high school degree or equivalent and 4 years’ restaurant service experience, with at least 2 years in a supervisory capacity; or the completion of a Bachelor's Degree in Restaurant Management, Business Administration or equivalent and 3 years’ restaurant service with at least 1 year in a supervisory capacity.

• Must obtain and maintain valid licenses / certifications per Federal, State and ERGC Gaming regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
• Prior experience in the Gaming industry strongly preferred.
• Prior experience in Tribal Gaming preferred.

• Pertinent federal, state, and local laws, codes, and regulations.
• Management of a high-volume restaurant, bar, or similar business.
• Standard safety and sanitation practices for food and beverage service.
• Applicable computer systems.
• Various positions within the restaurant, e.g., host/hostess, dining room attendant, waitperson, etc.
• Food product, food preparation, etc.
• Service, service etiquette, and standard service practices for full-service restaurants.
• Standard safety and sanitation practices for food and beverage service.

• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a…