Helper Clerk PT
Listed on 2026-03-01
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Retail
Customer Service Rep, Retail Associate/ Customer Service -
Customer Service/HelpDesk
Customer Service Rep, Retail Associate/ Customer Service
Description
POSITION SUMMARY
A Helper Clerk is responsible for each customer having an exceptional experience throughout their transaction at the register and afterwards, as desired by each customer. This position is also responsible, through coordination by Front End management, for general sales floor and Front End cleanliness and organization to position coworkers to operate efficiently and customers to have an extraordinary time at the Co-op.
A Helper Clerk completes these responsibilities in a manner that upholds the values of Sacramento Natural Foods Co-op and the cooperative identity.
DEPARTMENT Front End
FLSA STATUS Non-exempt
REPORTS TO Front End Manager
UNION STATUS Teamsters Local 150
ESSENTIAL DUTIES AND RESPONSIBILITIES- Exceed our customers’ expectations for service and provide a welcoming environment for all people and all diverse backgrounds and in accordance with the Co-op’s customer service standards.
- Model, provide, and ensure customers receive prompt, friendly and courteous services in a professional manner that markets our cooperative advantage.
- Maintain a calm and friendly demeanor with all customers and in all situations.
- Load customer purchases into bags with efficiency and care, and help customers transport their purchases to their vehicle.
- Assist customers with special order pickups.
- Maintain cleanliness of the sales floor, and grounds at the direction of Front End management.
- Ensure that supplies are well‑stocked throughout the Front End.
- Check prices, clean spills, restock items, and perform other duties as needed.
- Return carts and containers to their proper locations in a safe and efficient manner.
- Adhere to scheduled shifts and be ready for work when shift begins.
- Wear proper clothing in accordance with the Sacramento Natural Foods Co-op Dress Code during shift, including apron and nametag.
- Maintain accurate and attractive signage throughout the Front End.
- Keep the Front End orderly and clean.
- Assist in inventory counts, storewide cleaning, and other projects as needed.
- Attend meetings and events as requested.
- Ensure equipment repair and maintenance is communicated to appropriate personnel and make adjustments until equipment has been improved.
- Demonstrate support for the cooperative values and principles daily.
- Perform other duties and work in other departments as assigned.
- Know and uphold the Employee Handbook consistently.
- Must be available to work hours based on the needs of the business and the department.
Requirements
ESSENTIAL QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma, GED, or equivalent certificate.
- Customer Service experience.
- Read and comprehend complex instructions, correspondence, and memos.
- Communicate effectively and respectfully in oral or written form to staff and customers of diverse backgrounds.
- Effectively present information in one‑to‑one and small group situations to employees and customers.
- Add and subtract two-digit numbers and multiply and divide with 10’s and 100’s mentally.
- Perform these calculations using units of U.S. currency and weight, volume, and distance measurements.
- Use reasoning to apply detailed written or oral instructions to daily work.
- Deal with problems involving a few concrete variables in standardized situations.
- Prioritize work tasks, multitask, and maintain focus.
- Use Point of Sale, Email, website, and time clock software proficiently.
ESSENTIAL MENTAL REQUIREMENTS AND COMPETENCIES
- Identify and resolve problems in a timely manner.
- Manage difficult or emotional customer situations.
- Communicate respectfully at all times.
- Respond promptly to customer needs.
- Respond to requests for service and assistance.
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